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- Tasks: Develop and maintain key account relationships while driving sales and client success.
- Company: Dun & Bradstreet leverages global data to empower smarter business decisions.
- Benefits: Enjoy a hybrid work model, diverse team culture, and opportunities for professional growth.
- Why this job: Join a future-ready company focused on innovation and making an impact through data.
- Qualifications: Degree preferred; strong relationship-building and sales skills required.
- Other info: Based in London Paddington, with a focus on B2B data solutions.
The predicted salary is between 36000 - 60000 £ per year.
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us!
The UK & Ireland National sales team manages a customer base of more than ten thousand clients across all industry sectors and business sizes. With the responsibility for over 95% of all new business prospects, we focus on maximizing value for our clients and driving D&B’s growth. Our team comprises three main areas: Business Success, Business Development, and Key Account teams. Members of the Key Accounts team manage our most complex national clients, providing extensive support through customer success and solution sales teams, both in the field and over the phone.
The Role: This position involves developing and maintaining D&B’s valuable National Key Account relationships. Responsibilities include opening, managing, and closing long-term, complex solution-led sales, understanding and developing value propositions, creating long-term partnerships, and owning commercial relationships. As a Key Account Associate Relationship Manager, you will focus on categories such as Master Data Management, Credit Risk, Compliance & Supply Chain Solutions, Sales & Marketing Solutions, and Data Analytics. You will execute a defined playbook to maximize retention, identify growth opportunities, and expand your portfolio through upselling and cross-selling activities. This hybrid role requires internal networking and client engagement, using the Challenger sale framework to act as a trusted advisor, support clients in realizing the full value of D&B services, and demonstrate ROI to increase wallet share.
Key Responsibilities
- Achieve or surpass sales targets while meeting all KPIs
- Identify and close profitable deals, focusing on upsell, cross-sell, and new business
- Operate consultatively during sales cycles, presenting solutions aligned with client goals
- Coordinate with segment specialists and other D&B resources
- Build and maintain partner-level relationships within client organizations
- Model team behaviors consistently
- Report progress against targets using CRM (SFDC) and participate in sales meetings
- Respond promptly to customer requests and queries
- Minimize credits, cancellations, and downgrades, maintaining brand integrity
- Support cash and collection functions to prevent disputes
- Collaborate with Business Development & Success teams
- Create account plans for high-potential clients and identify growth opportunities
- Share client feedback to support product and solution development
- Promote a high-performance, collaborative culture
- Maximize exposure of D&B products and maintain a strong opportunity funnel
Key Requirements
- Think from the outside in, positioning as a trusted advisor, with strong relationship-building and networking skills
- Proven success in selling complex solutions at the National Account level and consistently overachieving
- Excellent communication and influence skills at senior levels, including "C" level
- Understanding of customer processes in marketing, sales, compliance, credit, and purchasing
- Experience in selling new business from referral to full account management
- Ability to coordinate team-based selling approaches
- Effective management of multiple priorities and projects
- Experience selling B2B data solutions
- Ability to articulate business goals clearly
- Degree education or equivalent preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and Salesforce
This role is based in our London Paddington office.
Relationship Manager (R-18128) employer: Dun & Bradstree
Contact Detail:
Dun & Bradstree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (R-18128)
✨Tip Number 1
Familiarise yourself with the Challenger sale framework, as this is crucial for the role. Understanding how to position yourself as a trusted advisor will help you engage effectively with clients and demonstrate the value of D&B's services.
✨Tip Number 2
Network internally within D&B before your interview. Connect with current employees in the Key Accounts team or related departments to gain insights into their experiences and the company culture, which can give you an edge during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex sales cycles in the past. Highlight your ability to identify growth opportunities and upsell, as these are key aspects of the role.
✨Tip Number 4
Research D&B’s products and services thoroughly. Being able to articulate how these solutions align with potential client goals will demonstrate your commitment and understanding of the business, making you a more attractive candidate.
We think you need these skills to ace Relationship Manager (R-18128)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Relationship Manager position. Tailor your application to highlight how your skills and experiences align with the key responsibilities outlined in the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in selling complex solutions and managing key accounts. Use quantifiable achievements to demonstrate your success in meeting sales targets and building relationships, particularly at senior levels.
Write a Strong Cover Letter: In your cover letter, express your curiosity and passion for turning data into value, as mentioned in the job description. Highlight specific examples of how you've successfully managed client relationships and contributed to business growth in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents are formatted professionally. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dun & Bradstree
✨Understand the Challenger Sale Framework
Familiarise yourself with the Challenger sale framework, as this role requires you to act as a trusted advisor. Be prepared to discuss how you can use this approach to help clients realise the full value of Dun & Bradstreet's services.
✨Showcase Your Relationship-Building Skills
Since the position focuses on developing and maintaining key account relationships, be ready to share examples of how you've successfully built and nurtured client relationships in the past. Highlight your networking skills and ability to engage with senior-level stakeholders.
✨Demonstrate Your Sales Success
Prepare to discuss your track record in selling complex solutions, particularly at the National Account level. Bring specific examples of how you've achieved or surpassed sales targets and closed profitable deals through upselling and cross-selling.
✨Know the Industry and D&B Products
Research Dun & Bradstreet's products and services, especially those related to Master Data Management, Credit Risk, and Data Analytics. Being knowledgeable about the industry will help you articulate how you can contribute to the company's growth and success.
