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- Tasks: Assist customers with life assurance, savings, investments, and pension plans through inbound calls.
- Company: Join Diligenta, a leading provider of outsourced administration services in the UK Life Assurance and Pensions market.
- Benefits: Enjoy 31 days annual leave, competitive bonuses, and perks like discounted shopping and car lease schemes.
- Why this job: Be part of a supportive team that values empathy and delivers exceptional customer experiences.
- Qualifications: No financial experience needed; just bring your communication skills and a passion for helping others.
- Other info: Flexible part-time hours available, perfect for students looking to balance work and studies.
Customer Service Representative – Edinburgh Lloyds Banking Group Customer Service Representative – Edinburgh Lloyds Banking Group £Monday-Friday, 9am – 5pm You\’ll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you\’ll ensure a seamless experience during the moments that matter. Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn\’t required; comprehensive training will be provided. We support our colleagues with competitive benefits: ~ 31 days annual leave (including UK Bank Holidays). ~ Annual discretionary bonus eligibility. ~ Perks at Work (online discounted shopping). ~ Car lease scheme and Jaguar Land Rover discount. ~ Cycle to Work scheme and interest-free season ticket loans. ~ Supportive people policies for the moments that matter in life (Carer\’s Leave, Foster Leave, Fertility Leave, Retirement Leave). ~ Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support. ~ Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection. ~ Personal and career development opportunities within Diligenta. Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure. Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service. A problem solver, flexible, and adaptable to changing priorities. Proficient in Microsoft Office (Word & Excel). We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we\’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government\’s workplace pension scheme. we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we\’re excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.Keywords: Customer Service Representative, Location:
Customer Service Advisor part-time/evening/weekend employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor part-time/evening/weekend
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially those related to life assurance and pensions. Understanding the types of inquiries you might receive will help you feel more confident during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This will help you articulate your thoughts clearly and demonstrate your ability to simplify complex matters.
✨Tip Number 3
Showcase your adaptability by preparing examples from your past experiences where you successfully handled changing priorities or difficult situations. This will highlight your problem-solving skills and flexibility.
✨Tip Number 4
Research Diligenta and its parent company Tata Consultancy Services to understand their values and mission. Being knowledgeable about the company will allow you to align your answers with their goals during the interview.
We think you need these skills to ace Customer Service Advisor part-time/evening/weekend
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as empathy, communication, and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience from previous roles in contact centers, retail, or hospitality. Emphasize your customer service skills and any experience you have with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've handled challenging situations and your ability to remain calm under pressure.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Diligenta
✨Show Empathy and Understanding
Since the role involves assisting customers during significant life events, it's crucial to demonstrate empathy. Share examples from your past experiences where you provided support or understanding to someone in need.
✨Highlight Your Communication Skills
Excellent verbal and written communication skills are essential for this position. Prepare to discuss how you've simplified complex information in previous roles, ensuring clarity for your audience.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your problem-solving skills. Think of specific instances where you successfully resolved customer issues or adapted to changing priorities, as this will resonate well with the interviewers.
✨Familiarize Yourself with Microsoft Office
Proficiency in Microsoft Office is a requirement. Brush up on your skills in Word and Excel, and be prepared to discuss how you've used these tools in previous jobs to enhance your efficiency and service delivery.
