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- Tasks: Lead the Front Desk, Concierge, and Switchboard teams to create unforgettable guest experiences.
- Company: Canopy by Hilton London City is a vibrant lifestyle hotel rooted in local culture.
- Benefits: Enjoy employee discounts, free meals, healthcare cash plans, and continuous learning opportunities.
- Why this job: Join a creative team that values community and connection in a fast-paced environment.
- Qualifications: 2 years' experience in a similar role, Hilton experience, and knowledge of OnQ PMS required.
- Other info: Be part of Hilton's first Canopy hotel in the UK and shape future guest experiences.
The predicted salary is between 36000 - 60000 £ per year.
Bring your energy. Lead with purpose. Create unforgettable guest experiences. We’re looking for an inspiring Front of House Manager to join the team at Canopy by Hilton London City, where style meets substance in the heart of the capital. If you’re passionate about hospitality, love leading dynamic teams, and thrive in a fast-paced, people-first environment, we want to hear from you!
About the Role:
Reporting directly to the Rooms Division Manager, you’ll take full ownership of the Front Desk, Concierge, and Switchboard teams. Your mission? To create seamless, personal, and unforgettable experiences for every guest, from the moment they arrive to the moment they leave.
Your key responsibilities will include:
- Overseeing daily front-of-house operations, ensuring exceptional service at every touchpoint
- Leading, motivating, and developing a passionate team to deliver a standout guest journey
- Managing departmental budgets and controlling costs without compromising on quality
- Developing SOPs, training programs, and policies in line with Hilton standards and UK regulations
- Driving guest satisfaction, loyalty, and engagement through innovative, customer-focused strategies
- Ensuring full compliance with all brands, health & safety, and legal standards
- Acting as a role model — setting the tone with a can-do attitude, strong leadership, and hands-on support
About You:
You’re an experienced hospitality professional who leads from the front and knows what it takes to make a guest feel truly welcome. You understand the balance between operational excellence and team wellbeing, and you bring both every day. We’re looking for someone who:
- Has at least 2 years’ experience in a similar Front of House role within the upscale market
- Has previous Hilton experience and strong knowledge of OnQ PMS (essential)
- Thrives on building great teams and empowering others to succeed
- Is confident, proactive, and calm under pressure, with a flexible, solutions-focused mindset
- Communicates clearly across departments to ensure a seamless operation
- Has a background in hotel openings (a plus!) and is excited about growing within the brand
About the Hotel
Canopy by Hilton London City is Hilton’s first Canopy hotel in the UK — a vibrant lifestyle destination with 340 stylish rooms, rooted in local culture and designed to make guests feel better, always. We’re proud to be part of the 4C Group, a global hotel operator driven by our core values: Care, Innovation, Communication, and Conscience.
What We Offer:
- Hilton & 4C Hotels employee and friends & family rates worldwide
- Up to 50% off in Canopy London City bars & restaurants
- Birthday bonus: £50 or an extra day off
- Access to Perkbox discounts (retail, entertainment, travel & more)
- Free healthcare cash plan (dental, optical, physio)
- Cycle-to-work & tech purchase schemes
- Free meals, uniforms & access to Hospitality Action support
- Continuous learning via LinkedIn Learning, E-Cornell & Hilton University
- Fun recognition awards, events & a great team vibe!
This is more than a job — it’s an opportunity to be part of a hotel that values creativity, community, and connection. If you’re ready to take your career to the next level and help shape the future of guest experiences at Canopy by Hilton London City, we’d love to meet you.
Front of House Manager employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with Hilton's brand values and the Canopy by Hilton concept. Understanding their focus on local culture and guest experience will help you align your approach during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated and developed teams in previous roles. This will demonstrate your ability to lead the Front Desk, Concierge, and Switchboard teams effectively.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of specific instances where you've handled guest complaints or operational challenges. This will illustrate your calmness under pressure and solutions-focused mindset.
✨Tip Number 4
If you have experience with hotel openings, be sure to mention it! This can set you apart as someone who understands the unique challenges and excitement of launching a new property.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in Front of House roles. Emphasise any previous work with Hilton or similar upscale environments, and showcase your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific experiences where you led teams or improved guest satisfaction, and express your enthusiasm for working at Canopy by Hilton London City.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as team leadership, operational excellence, and customer-focused strategies. Use examples to demonstrate how you've successfully applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Westin London City
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific examples of how you've created memorable guest experiences in the past, as this role is all about making guests feel welcome and valued.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate and develop your team. Highlight any previous experiences where you successfully led a team, especially in high-pressure situations, to showcase your ability to inspire others.
✨Know the Brand Inside Out
Familiarise yourself with Canopy by Hilton's values and mission. Understanding their approach to hospitality and how they differentiate themselves in the market will help you align your answers with their expectations during the interview.
✨Prepare for Operational Questions
Be ready to answer questions related to managing front-of-house operations, including budget management and compliance with health and safety standards. Think of examples from your past roles that demonstrate your operational excellence and problem-solving skills.
