Director of Client Services

Artists For Humanity (AFH) provides a safe and supportive environment where teens are employed to explore their voice and forge their unique path to success. AFH teens transcend economic, racial and social divisions to transform communities through creative expression. Artists For Humanity harnesses the power of mentorship and paid professional experiences to inspire teens to build their future. During their time at AFH, teens share their voice in public art, where their creativity is valued. With corporate partnerships, AFH teens develop an understanding of business and entrepreneurship for potential career pathways. Through mentorship, the next generation of artists and leaders gain confidence in their own abilities. AFH also supports teens with 1:1 tutoring, professional development and college/career readiness so they make a positive impact on their communities and the world.

Compensation: $85,000 - $100,000/yr. commensurate with experience

Schedule: Full-Time 40 hours/week (Mon-Fri 10am - 6pm with potential for 2 days remote work with supervisor approval)

Start/End Dates: August 2025

Location: 100 West 2nd Street Boston, MA 02127

Position Overview: Reporting to the Executive Director (ED) and the Leadership team, the DOCS will cultivate new client relationships while maintaining and growing healthy long-term partnerships with existing clients by becoming a trusted advisor. The DOCS will also have direct reports from Project Management and Exhibitions and Curation. In this role, the DOCS will work with Leadership, Business Development, Marketing, Studio Directors, and Project Managers to identify client needs and opportunities to elevate and expand services provided by Artist’s for Humanity’s (AFH’s) programs and teams of creative/multimedia artistic mentors and AFH’s teen employees. As a dynamic and strategic leader, the DOCS will deepen client relationships from proposal to onboarding, while improving feedback and processes internally and externally.

Key Responsibilities:

• Business Development, Advocacy & Representation: Identify and pursue new business opportunities, expanding AFH's Client base and service offerings, working actively toward annual studio revenue goals. Work with the Business Development and Marketing teams to create compelling proposals and presentations that showcase AFH's capabilities. Represent AFH at internal events, industry events, conferences, and client meetings, enhancing the organization's visibility and reputation. Advocate for AFH's mission and values, building strong networks and partnerships within the community. Collaborate with the Executive Director and Leadership Team to develop and implement annual Client management strategies and relationship goals.
• Client Services Management & Artistic Excellence: Lead and mentor a team of Client Service professionals, fostering a culture of excellence and continuous improvement. Participate and/or lead in major Client tours or presentations. Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact. Act as a trusted advisor to Clients, understanding their needs and aligning AFH's services to meet those needs effectively. Oversee Client onboarding processes, ensuring a seamless experience from initial engagement through project completion. Develop tool kits and standard processes to elevate Client management techniques through group discussions and training. Conduct annual employee reviews of direct reports that highlight progress, annual goals, professional development and individual support needs. Provide leadership, coaching and Project Management support across all studios. Partner with Project Managers and Studio Directors to define project scopes, timelines, and budgets. Promote cross-departmental collaboration to ensure cohesive service delivery and client satisfaction. Lead, oversee and meet weekly with Project Managers and Managing Director of Program to track projects across departments to ensure that all products and experiences are delivered on time, on budget, and to the highest standards of quality. Participate in budget allocation reviews, to ensure that each Studio receives adequate resources for operations and client management. In collaboration with the Managing Director of Program, provide creative oversight to ensure Client objectives are being met and exceeded. This includes inspiring and guiding creative idea generation, development and execution. Seek and support creating ground breaking opportunities by working with public art organizations and influential artists. Attend weekly individual Studio Project status meetings as needed. Attend bi-weekly Studio Director meetings and Monthly All Staff meetings. Implement client feedback mechanisms, such as surveys and post-project evaluations, to continuously improve service quality. Support Fellowship program including any related Client Services projects.
• Financial Management & Reporting: Lead the creation of standard pricing tables for Client Services proposals. Develop and manage Client Service budgets, ensuring efficient allocation of resources. Create and monitor revenue projections including all Client Projects, Co-Lab, Exhibitions and Interactive. Communicate status with each Studio monthly. Work with the Finance team monthly to track revenue, request/manage invoices, and ensure financial targets are met. Provide monthly reports for Boston and New York on Client Service performance, including key metrics, marketing targets and status. In collaboration with the Business Development, Marketing and Project Managers, ensure Salesforce opportunities are up to date, and monitor revenue against annual sales goals to course correct as needed.

Qualifications:

• Bachelor's degree in Business Administration, Nonprofit Management, Marketing, or a related field
• Minimum of 7 years of experience in client services, account management, or a related field for a creative services organization with at least 5 years in a leadership role.
• Proven track record of developing and maintaining client relationships, managing complex projects, and driving business growth.
• Experience managing budgets and forecasting business or sales growth required.
• Strong understanding of nonprofit operations and the unique challenges and opportunities they present.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM systems (Salesforce preferred), project management tools, and Google Suite.
• Commitment to diversity, equity, and inclusion, with experience working in diverse communities.
• Client-focused with a passion for delivering exceptional service.
• Strategic thinker with strong problem-solving abilities.
• Collaborative team player with leadership experience.
• Adaptable and resilient in a dynamic environment.
• Deep commitment to AFH's mission and values.

To apply, please email your resume and cover letter to Maya Grevatt.