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- Tasks: Lead and inspire a high-performing team while ensuring exceptional customer experiences.
- Company: Join Fortnum & Mason, a historic brand delighting customers since 1707 with quality products.
- Benefits: Enjoy competitive salary, 28 days holiday, discounts, and career development opportunities.
- Why this job: Be part of launching a new store and shaping its success in a vibrant environment.
- Qualifications: Experience in retail management, strong leadership skills, and a passion for exceptional service.
- Other info: Flexible shifts and a commitment to nurturing talent, regardless of age or background.
The predicted salary is between 30000 - 42000 £ per year.
At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking a passionate and driven Assistant Store Manager. This is a unique opportunity to play a pivotal role in launching and shaping the success of our newest store in Bicester Village - supporting the Deputy Store and Store Manager in delivering exceptional service, developing high-performing teams, and ensuring operational excellence.
- Competitive salary + discretionary annual bonus
- ~28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- ~ Up to 40% store and restaurant discounts
- ~ Matched pension scheme and access to MyRewards app for discounts on major retailers
- ~ Career development opportunities across our iconic brand
- ~ Additional annual leave and incredible gifts after 5 years of service
Key Responsibilities:
- Partner with the Deputy Store and Store Manager to lead and inspire a high-performing team, ensuring exceptional customer experiences on the shop floor.
- Spend the majority of your time on the sales floor, coaching, mentoring, and developing your team.
- Support the delivery of the store KPIs including sales, customer satisfaction, compliance, and team development.
- Drive commercial performance through effective planning, stock management, and visual merchandising.
- Ensure operational excellence and adherence to company standards including health & safety, food safety, and due diligence.
- Lead by example in managing customer feedback, complaints, and service recovery.
- Support recruitment, training, and succession planning to build a strong and engaged team.
Requirements:
- Proven experience in a supervisory or assistant management role within a premium or luxury retail environment.
- A confident and inspiring leader with a hands-on, coaching-led approach.
- Strong commercial acumen and a track record of achieving sales and operational targets.
- Passion for food, heritage, and delivering extraordinary service.
- Flexibility to work across a variety of shifts, including weekends.
We are committed to developing your career and nurturing your talent, regardless of age or disability. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Full Time Assistant Shop Manager employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Assistant Shop Manager
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's heritage and product range. Understanding the brand's story and values will help you connect with the interviewers and demonstrate your passion for their offerings.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where your coaching and mentoring made a difference in team performance or customer satisfaction.
✨Tip Number 3
Showcase your commercial acumen by discussing how you've previously driven sales and managed stock effectively. Be ready to share strategies that have worked for you in achieving KPIs.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts, including weekends. This shows your commitment to the role and your understanding of the retail environment's demands.
We think you need these skills to ace Full Time Assistant Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Assistant Shop Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, particularly in premium or luxury environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and commercial acumen.
Write a Strong Cover Letter: In your cover letter, express your passion for food and customer service. Mention specific examples of how you've successfully led teams and achieved sales targets in previous roles. Make sure to convey your enthusiasm for joining Fortnum & Mason and contributing to their legacy.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for the Brand
Fortnum & Mason has a rich heritage, so it's essential to express your enthusiasm for their products and values. Research their history and be ready to discuss what excites you about working with their premium offerings.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully coached or mentored others, showcasing your hands-on approach to leadership.
✨Highlight Your Commercial Acumen
Be ready to discuss how you've driven sales and met operational targets in previous roles. Use specific metrics or achievements to illustrate your understanding of commercial performance and stock management.
✨Prepare for Customer Service Scenarios
Exceptional customer service is key in this role. Think of examples where you've handled customer feedback or complaints effectively, demonstrating your ability to recover service and maintain high standards.
