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- Tasks: Engage with customers, resolve queries, and promote digital services in a fun branch environment.
- Company: Join Virgin Money, a pioneering mutual bank focused on fair and rewarding banking for all.
- Benefits: Enjoy 38.5 days holiday, flexible benefits, and health perks from day one.
- Why this job: Be part of a vibrant team making a positive impact on customers and communities.
- Qualifications: Passion for customer service, great communication skills, and a keen interest in digital tech.
- Other info: Inclusive culture with opportunities for personal growth and community engagement.
The predicted salary is between 19500 - 25500 £ per year.
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Edinburgh George St branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you're looking for!
What you'll be doing:
- Welcoming our lovely customers to the branch
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
- Resolving any queries customers may have with their banking
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
- Working with awesome colleagues across our branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
- You'll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community
We need you to have:
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities
- A flexible and positive working approach to suit customer needs and business demands
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It's a bonus if you have but not essential:
- Some financial services experience
- Knowledge of banking products
- Working knowledge of Microsoft Office applications
Red Hot Rewards:
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there’s no waiting around, you’ll enjoy these benefits from day one.
Say hello to Virgin Money. Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference.
Be yourself at Virgin Money. At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit. Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.
Customer Consultant employer: Virgin Money UK
Contact Detail:
Virgin Money UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with Virgin Money's values and mission. Understanding their commitment to making banking fairer and more rewarding will help you align your answers during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Customer Consultant. Think about how you would handle difficult situations or queries, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
Engage with Virgin Money's social media channels and community events. This not only shows your enthusiasm for the brand but also gives you insights into their culture and customer interactions, which can be beneficial during your interview.
✨Tip Number 4
Network with current or former employees of Virgin Money. They can provide valuable insights into the company culture and expectations, helping you tailor your approach and questions during the application process.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Customer Consultant. Emphasise your ability to engage with customers and any experience you have in a banking or digital environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Virgin Money's mission.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Use clear and concise language, and consider including examples of how you've successfully built rapport with customers in previous roles.
Highlight Your Digital Savvy: Since the role involves educating customers about digital services, mention any relevant experience you have with technology or digital tools. Show your eagerness to stay updated on tech trends and how you can help customers navigate these services.
How to prepare for a job interview at Virgin Money UK
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, whether in person or over the phone.
✨Demonstrate Your Digital Savvy
Since the role involves educating customers about digital services, be prepared to discuss your own experiences with technology. Highlight any relevant skills or knowledge you have about digital banking tools and how they can benefit customers.
✨Engage with Great Communication Skills
Practice active listening and effective communication techniques. During the interview, focus on building rapport with the interviewer by asking thoughtful questions and responding clearly to their queries.
✨Emphasise Teamwork and Flexibility
The role requires working closely with colleagues and adapting to customer needs. Share examples of how you've successfully collaborated with others in a team setting and how you’ve adjusted your approach to meet varying demands.
