Account Manager / Localisation Producer – Marketing Services

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide.

Location: London (hybrid) Full-Time, Fixed-Term Contract (maternity cover)

We are looking for an enthusiastic, organised person to provide account management for a high profile strategic client within our marketing services team. This role requires client facing engagement, engagement with the various operational departments in the UK, Europe, Asia and North America and co-ordinating with other account team members to ensure service delivery is smooth and performant. Looking for a pro-active person who can support on-boarding of new workflows and look to continually improve them.

• Provide day-to-day support to customers and internal stakeholders on delivering excellent service and satisfaction, ensure project requirements are executed effectively and efficiently.
• Coordinate the acquisition of source materials from relevant internal/external parties.
• Manage orders via Deluxe’s proprietary systems through the production pipeline.
• Collaborate with internal operational stakeholders and ensure internal team alignment on the needs of the customer.
• Analyze and resolve technical issues affecting customer order fulfillment and content delivery workflows.
• Exercise impeccable judgment and ownership by knowing when to escalate customer requirements or project blockers to the project team, Supervisors and Senior Management.
• Understand rate cards and services to ensure proper application of rates to orders.
• Help establish workflows, document standard operating procedures and develop training for peers/reports.
• Be responsible for maintaining and presenting account status reports with the customer and internal stakeholders.
• Keep apprised of industry developments, new technology and workflows.

• The ideal candidate will have experience of being in a client facing role, as well as:
• Excellent verbal and written communication skills.
• Highly organised and able to work independently within own process.
• Proven ability to identify the correct problem and solve it.
• Strong attention to detail and ability to juggle multiple priorities is a must.
• Ability to work well under pressure and within tight deadlines.
• Ability to listen and engage different cultures and perspectives.
• Positive, service-oriented personality.
• Ability to learn and process information quickly is a plus.
• Must be flexible to work extended hours and/or weekends to meet project deadlines.
• Prior experience in content localisation is advantageous but not mandatory.

Diversity Statement: Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.