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- Tasks: Assist guests with reservations via phone and email, ensuring a top-notch experience.
- Company: Join the prestigious Dorchester Collection, known for exceptional service and a supportive culture.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, discounts, and world-class development opportunities.
- Why this job: Be part of a dynamic team that values passion, creativity, and inclusivity while making memorable guest experiences.
- Qualifications: Fluent in English and Arabic, with strong communication skills and a customer service mindset.
- Other info: Shift-based hours; recruitment starts January 2024.
The predicted salary is between 22700 - 35000 £ per year.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Reservations Specialist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
- A salary of £28,389 plus monthly financial incentives
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card (not taxable)
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
What you'll do
You’ll love what you do and take pride in delighting our guests: You will be responsible for assisting guests with their enquiries about reservations for all our nine hotels of the Collection. This will include processing all bookings via telephone and email and follow up activities related to reservations aspects, to ensure our guests receive nothing but the best experience. You’ll also need to be persuasive and engaging in order to close the sale over the phone and/or via email. Prioritization is another key skill: as a reservations specialist, you will be skilled at multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reservations Specialist you’ll have the opportunity to bring these to life and continue to create our legacy. Dorchester Collection uses various systems in order to deliver the best service to our guests. Being able to quickly adapt to new technology is an essential part of this role.
The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Friday: 07:00 - 22:00 Saturday and Sunday: 08:00 - 20:00
What you'll bring
You’ll bring your unique personality and passion to the role and the team. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our office. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of Arabic, spoken and written, is also essential for this role to be able to communicate with our Arabic speaking guests from the Gulf region.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
Reservations Specialist - Arabic Speaking employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist - Arabic Speaking
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and mission. When you understand what they stand for, you can tailor your conversations to reflect their passion for service and creativity, which will resonate well during interviews.
✨Tip Number 2
Practice your communication skills in both English and Arabic. Since this role requires fluency in both languages, being able to switch seamlessly between them will demonstrate your capability and confidence to potential employers.
✨Tip Number 3
Research common reservation systems used in the hospitality industry. Being knowledgeable about these technologies will show that you're proactive and ready to adapt quickly to the tools used at Dorchester Collection.
✨Tip Number 4
Network with current or former employees of the Dorchester Collection. Engaging with them can provide valuable insights into the company culture and expectations, which can help you stand out during the application process.
We think you need these skills to ace Reservations Specialist - Arabic Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reservations. Emphasise any previous roles where you used your Arabic language skills, as this is essential for the position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your ability to provide excellent customer service. Mention specific examples of how you've successfully handled guest inquiries or reservations in the past.
Showcase Communication Skills: Since communication is key for this role, ensure that your application reflects your strong verbal and written skills in both English and Arabic. You might want to include examples of how you've effectively communicated with diverse clients.
Highlight Adaptability: Demonstrate your ability to adapt to new technologies and fast-paced environments. Mention any experience you have with reservation systems or similar software to show you're ready to hit the ground running.
How to prepare for a job interview at DORCHESTER COLLECTION
✨Showcase Your Language Skills
As a Reservations Specialist, you'll need to demonstrate your proficiency in both English and Arabic. Be prepared to engage in a conversation in Arabic during the interview to showcase your fluency and comfort with the language.
✨Highlight Customer Service Experience
This role is all about providing exceptional service. Share specific examples from your past experiences where you went above and beyond for a customer, especially in a fast-paced environment. This will show your potential employer that you understand the importance of guest satisfaction.
✨Familiarise Yourself with the Company Values
Dorchester Collection values Passion, Personality, Respect, Working Together, and Creativity. Research these values and think of ways you can embody them in your responses. This will demonstrate that you align with their culture and are a good fit for the team.
✨Prepare for Technology Questions
Being adaptable to new technology is crucial for this role. Be ready to discuss any relevant software or systems you've used in previous jobs. If you have experience with reservation systems, make sure to mention it, as this could set you apart from other candidates.
