Pension Communications Analyst

Location - London Hybrid working - currently a minimum of 2 days per week (40%) in-office.

Why we are recruiting

Our growing team of communications experts is looking to hire our next communications superstar! We are looking for someone with a love of words and an eye for design, who is keen to develop their skills and learn how to communicate complex topics to a disengaged audience by grabbing their attention and delivering key messages via multiple media.

What we do

Our clients are the people who provide pension schemes to millions of UK workers, but our communications are read by ordinary people who have joined a company pension scheme and need to understand it well enough to make sure they are able to afford to retire one day. We work with some of the biggest companies in the world (from large British banks to charities, international hotel groups to fast-food retailers and everything else you can imagine) and although it’s all about pensions, our work is surprisingly varied. We make sure their audience understands the benefits they have, that the messages are delivered to the right people, and that we use the right channels – print, web, video, posters, podcasts and anything else we think might work.

If you can already see that you’d design a communications programme for a high street fast food retailer using different media and messaging to one for a large motor manufacturer, you’ll start to understand the challenges we think about.

Who are we looking for and what will you be doing?

We are looking for a team member who is keen to learn about comms, and who has some experience producing communications and thinking about their audience. We will teach you enough about the technicalities of the topic to allow you to write about it, and give you opportunities to develop skills such as presenting to clients, developing communications strategies, project management and understanding different media.

The tasks involved with the role will include:

• Drafting communications material and ensuring all materials meet LCP quality standards. These materials might include newsletters, member guides and booklets, educational material including short videos, tutorials and seminars, email nudges and postcards as well as annual member benefit statements.
• Managing workload and campaigns, including the development of project plans and liaison with client and internal stakeholders and external suppliers.
• Briefing the LCP Brand & Design team to develop high-quality designs for work when appropriate, starting with concepts to completion of finished artwork.
• Checking your own work and the work of others for errors, inconsistencies and improvements.
• Following LCP procedures and best practice, particularly when producing external materials or handling client data.
• Contributing to the development of client communication strategies and campaigns.
• Managing the production of communications, for example by liaising with web-developers or instructing printers.
• Supporting client relationship management, preparing materials, and attending or presenting at client meetings.
• Development of templates and best practice material.
• Analysis of data from member surveys, client feedback, website monitoring and focus groups to understand the changing nature of audiences and best use of traditional and new technologies.
• Supporting the development of new products and services for both digital and print media.
• Supporting new business tenders and pitches.

What skills, qualities and experience are we looking for?

• Graduate level education.
• Passionate about communications, self-motivated and willing to ‘go the extra mile’ to create engaging communications.
• Strong drafting skills and an experience of writing for different audiences.
• Confident at presenting, willing to learn presentation skills.
• Creative, capable of producing professional communications with impact.
• Attention to detail, accuracy and the ability to work to strict deadlines, even under pressure.
• An excellent team player knows when to ask for help, but is self-driven and able to work independently.
• Ability to work directly with LCP staff, communicating ideas effectively while taking their feedback.
• Ability to work on numerous projects simultaneously in a fast-paced environment with frequently changing priorities. Prepared to work extra hours to finish a project when required.
• Excellent organisational skills.
• Excellent people skills with the confidence and assertiveness to interact and negotiate with others at all levels within the firm, to identify and resolve issues on own account and to chase on progress by others where necessary.
• An awareness of the UK pensions market and an understanding of DB and DC pensions would be beneficial.

The interview process

Candidates selected for interview will likely follow a 2-stage interview process. First stage - up to 1 hour on a Microsoft Teams interview with 2 members of the team. Second stage - up to 2 hours at our office in London to meet 2 more members of the team and a written task that is given on the day.

What’s in it for you?

You will be joining a growing team at a brilliant and forward-looking professional services firm. We promote from within and have a comprehensive training programme to help you get ahead. We have a packed social calendar of events throughout the year and have many thriving organisations to join, from DEI networks to sporting teams. Take a look at our Glassdoor and Career stories pages to see why our people love being here!

As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

• Hybrid working (varies by role and department).
• Professional study support (where applicable).
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks.

For your family:

• Life assurance.
• Income protection.
• Enhanced maternity/paternity/adoption and shared parental leave.

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday.
• Private medical insurance.
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits.
• Eye care vouchers.
• Cycle to work scheme.
• Digital GP services.

For others:

• Volunteering opportunities.
• And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address to discuss how we can support you with your application.

LCP currently holds a sponsorship licence to provide skilled worker visas, and is able to support applications where the role applied for matches the requirements of skilled worker sponsorship as set out by the UK Government. If you will require a skilled worker visa sponsorship, we encourage you to check the sponsorship criteria for the role you wish to apply for before doing so.

LCP operates a Preferred Supplier List (PSL) for recruitment agencies which is reviewed annually. We do not accept unsolicited CVs from agencies who are not part of our current PSL. LCP only pay agency fees where we have a signed agreement in place, and the agency has been instructed by a member of our recruitment team to supply CVs via the Applicant Tracking System (ATS) for a legitimate, open vacancy. If this process is not adhered to, LCP reserve the right to contact these candidates directly and have discussions with them without paying any agency fees. We do not pay agency fees when speculative and unsolicited CVs are submitted to any employee or Partner at LCP.