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For Companies At a Glance
- Tasks: Join our IT Service Operations team to enhance IT services and governance.
- Company: We're a forward-thinking company focused on IT service excellence.
- Benefits: Enjoy a hybrid work model and competitive pay of £300pd.
- Why this job: Make a real impact by driving service improvements in a dynamic environment.
- Qualifications: Must be ITIL certified with experience in the full IT service lifecycle.
- Other info: This is a 6-month contract with an urgent need for applicants.
The predicted salary is between 36000 - 60000 £ per year.
Role: IT Service Management Analyst, Contract
Location: Hybrid, Derby (1-2 days a week)
Rate: £300pd (Outside IR35)
Duration: 6-month initial term
The Contract:
We are recruiting an IT Service Management Analyst to work with the IT Service Operations team to drive IT Service improvements across the business and ensure the IT team adhere to IT service governance & best practice.
We are looking to engage an ITIL certified IT Service specialist who has worked across the full-service life cycle and has the self-motivation to drive service improvements and processes forward autonomously.
Initiatives may include IT Risk, IT Governance, or IT Audit related tasks, therefore experience in any of these areas would be an advantage, however not essential. Someone with a breadth of practical ITIL best practice experience will be able to work with the relevant stakeholders and SMEs to reach the desired outcomes.
We are looking for:
- Experience working across the full IT Service lifecycle, with a strong understanding of ITIL Best Practice.
- ITI V3/V4 certified.
- Excellent communication and relationship building skills, with the resilience to see initiatives through.
- The ability to discuss your track-record identifying IT service improvement opportunities and subsequently delivering those improvements.
- Problem Management experience would be beneficial. Analysis issues and working to implement solutions.
- Track-record taking ownership of, and successfully delivering, a range of small-medium-sized service-related IT projects/initiatives.
- (Beneficial) Experience analysing an external IT audit and taking ownership of the required actions for improvement.
- (Beneficial) Knowledge of IT Risk and IT Governance practices and frameworks.
Very urgent requirement, please express an interest ASAP.
IT Service Management Analyst employer: Delaney & Bourton
Contact Detail:
Delaney & Bourton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Analyst
✨Tip Number 1
Make sure to highlight your ITIL certifications prominently in your discussions. Since we are looking for someone with a strong understanding of ITIL Best Practice, showcasing your knowledge and experience in this area will set you apart.
✨Tip Number 2
Prepare specific examples of how you've driven IT service improvements in previous roles. We want to see your track record of identifying opportunities and successfully implementing changes, so be ready to discuss these experiences in detail.
✨Tip Number 3
Focus on your communication and relationship-building skills during conversations. As an IT Service Management Analyst, you'll need to work closely with various stakeholders, so demonstrating your ability to collaborate effectively is crucial.
✨Tip Number 4
If you have experience with IT Risk or IT Governance, make sure to mention it. While it's not essential, having knowledge in these areas can give you an edge and show us that you're well-rounded in IT service management.
We think you need these skills to ace IT Service Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the full IT service lifecycle and your ITIL certifications. Use specific examples that demonstrate your ability to drive service improvements and manage IT projects.
Craft a Strong Cover Letter: In your cover letter, emphasize your communication skills and your track record in identifying and delivering IT service improvements. Mention any relevant experience with IT Risk, Governance, or Audit tasks, even if it's not extensive.
Showcase Problem Management Skills: If you have experience in problem management, be sure to include it in your application. Provide examples of how you've analyzed issues and implemented solutions successfully.
Express Urgency and Interest: Given the urgent nature of this role, make sure to express your enthusiasm for the position and your readiness to start as soon as possible. This can help you stand out among other candidates.
How to prepare for a job interview at Delaney & Bourton
✨Showcase Your ITIL Knowledge
Make sure to highlight your ITIL V3/V4 certification and discuss how you've applied ITIL best practices in your previous roles. Be prepared to give specific examples of how you've driven service improvements using these methodologies.
✨Demonstrate Problem Management Skills
Prepare to talk about your experience with problem management. Share instances where you've identified issues, analyzed them, and implemented effective solutions. This will show your ability to take ownership and deliver results.
✨Communicate Effectively
Since excellent communication and relationship-building skills are crucial for this role, practice articulating your thoughts clearly. Think of examples where you've successfully collaborated with stakeholders or SMEs to achieve desired outcomes.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-world IT service challenges. Prepare by thinking through potential situations you might face in the role and how you would approach them, especially regarding IT risk and governance.
