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For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face and digital interactions.
- Company: TSB Bank is dedicated to providing money confidence to customers and communities.
- Benefits: Enjoy a competitive salary, flexible benefits, private healthcare, and a fantastic pension scheme.
- Why this job: Make a real difference in people's lives while developing your customer service skills in a supportive environment.
- Qualifications: Great communication skills and a passion for helping others are essential; no specific experience required.
- Other info: Diverse teams are encouraged, and all backgrounds are welcome to apply.
The predicted salary is between 24000 - 28800 £ per year.
TSB Job Title: Customer Service Consultant (Money Confidence Expert) - 12 Month Fixed Term Contract
Function: Branch Banking
Location: Paisley
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
At TSB, we are all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you will help personal and business customers build confidence in using the different ways they can bank with TSB. You will show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you will build and deepen customer relationships by getting to know about them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
- We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,200 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More.
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don’t meet all the requirements? Don’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Customer Service Consultant - Paisley employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Paisley
✨Tip Number 1
Familiarise yourself with TSB's values and customer service philosophy. Understanding their commitment to 'Money Confidence' will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and virtual settings. Since the role involves interacting with customers through various channels, being articulate and personable will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer inquiries or issues in the past. This will highlight your capability to provide exceptional service, which is crucial for this role.
✨Tip Number 4
Research common banking products and services offered by TSB. Being knowledgeable about what they provide will allow you to engage more effectively with customers and demonstrate your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant - Paisley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what TSB is looking for in a Customer Service Consultant. Highlight key responsibilities and required skills, such as exceptional customer service and digital proficiency.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills that align with the role. Use specific examples that demonstrate your ability to build relationships and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of TSB's mission. Mention how you can contribute to building money confidence for customers and provide examples of how you've gone the extra mile in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TSB Bank
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with TSB's focus on building customer relationships.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to understand customer needs and how you can apply that to help TSB customers feel confident in their banking choices.
✨Embrace Digital Banking
Since TSB values digital proficiency, be ready to talk about your experience with online banking tools and apps. Show that you can educate customers on using these platforms effectively, which is crucial for the Money Confidence Expert role.
✨Be a Team Player
TSB looks for strong team players, so be prepared to discuss how you've collaborated with colleagues in the past. Share examples of how teamwork has led to improved customer satisfaction and how you can contribute to a positive team environment.
