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- Tasks: Lead and motivate a retail team to deliver exceptional customer experiences.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and a cycle-to-work scheme.
- Why this job: Join a vibrant team focused on personal development and creating memorable moments for customers.
- Qualifications: Experience in retail management, strong people skills, and a passion for fashion are essential.
- Other info: This role does not support visa applications or sponsorship.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Location: Fosse Park. Our Vision is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
You are an experienced commercial and customer focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills.
Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour. Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice. Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives. Follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
You are a key player within the Area and actively support the Area Manager. You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks. Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring. Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. Experienced in creating diverse and brand-aligned visual displays. Understanding of retail business growth strategies.
Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges. Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Employee Discount: 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym.
- Life Insurance.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Unfortunately, we are not able to support visa applications or future sponsorship.
Retail Shops Manager employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shops Manager
✨Tip Number 1
Familiarise yourself with Moss's brand values and customer service philosophy. Understanding their commitment to sustainability and bespoke tailoring will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Highlight specific instances where your coaching led to improved performance or customer satisfaction.
✨Tip Number 3
Research current fashion trends and how they relate to the services offered by Moss. Being able to discuss these trends and how they can enhance the customer experience will demonstrate your industry knowledge.
✨Tip Number 4
Prepare to discuss how you use data analytics to drive store success. Be ready to share examples of how you've leveraged sales data to improve customer experiences and operational efficiency in past roles.
We think you need these skills to ace Retail Shops Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their approach to customer service and sustainability, as this will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in retail management, particularly in leading teams and enhancing customer experiences. Use specific examples that demonstrate your ability to drive store performance and develop a high-performance culture.
Showcase Your Skills: Make sure to highlight your skills in data analytics and visual merchandising. Discuss how you've used sales data to inform decisions and improve customer satisfaction in previous roles.
Personal Presentation: Since personal style is important to Moss, ensure your application reflects your understanding of fashion and presentation. Consider how your personal style aligns with the brand and mention this in your application.
How to prepare for a job interview at Moss
✨Showcase Your Customer Focus
As a Retail Shops Manager, it's crucial to demonstrate your commitment to customer service. Prepare examples of how you've enhanced the customer experience in previous roles, and be ready to discuss how you would implement the Moss Essential Steps of Service.
✨Highlight Your Leadership Skills
This role requires strong leadership abilities. Be prepared to share specific instances where you've successfully motivated and developed a team. Discuss your coaching methods and how you foster a high-performance culture.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's product offerings, including Hire, Custom Made, and Alterations. During the interview, showcase your understanding of these services and how they can enhance the customer journey.
✨Discuss Data-Driven Decisions
The ability to leverage sales and customer data is key for this position. Be ready to talk about how you've used analytics in the past to inform your strategies and improve store performance.
