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- Tasks: Lead a team to enhance customer experience and drive business performance.
- Company: Join Notting Hill Genesis, a leading not-for-profit housing association in London.
- Benefits: Enjoy flexible working, generous leave, discounts, and health cash plans.
- Why this job: Make a real impact on residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in housing or project delivery; leadership skills are essential.
- Other info: Diversity and inclusion are at our core; we welcome applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
As our Business Improvement Manager, you will play a pivotal role in driving performance, innovation, and customer experience across our market rent portfolio. Leading a team focused on renewals and operational excellence, you’ll deliver strategies that maximise revenue, enhance resident retention, and improve compliance and service delivery. Reporting to the senior leadership team, the Business Improvement Manager will be responsible for shaping business processes, leading data-driven projects, and supporting our continued ambition to be a leading name in the private rented sector.
From analysing operational trends to embedding continuous improvement practices, this is a hands-on role where you will influence the resident journey, ensure legislative compliance, and make a tangible impact on business outcomes. This is an ideal opportunity for a results-driven individual with strong experience in housing, customer service, project delivery, and team leadership. If you’re a strategic thinker with a passion for improving services and driving change, we want to hear from you.
How you’ll do it:
- Lead the Renewals Team, setting clear strategic direction for tenancy renewals and rent increases across 4,200+ homes.
- Identify and implement continuous business improvement initiatives that enhance performance, increase revenue, and improve customer outcomes.
- Ensure full compliance with industry legislation, statutory requirements, and health & safety standards.
- Oversee data quality, performance reporting, and audit processes to inform operational decisions and business planning.
- Deliver high-quality reports and presentations to senior stakeholders, translating insights into action.
- Champion a customer-first approach by embedding resident feedback into service improvements and driving engagement.
The ideal candidate:
- Proven experience in business improvement, project delivery, or operational leadership within the housing or private rented sector.
- Strong understanding of compliance, legislative requirements, and performance reporting.
- Excellent leadership and stakeholder management skills, with a track record of motivating teams to achieve results.
- Experience managing tenancy renewals or rent setting processes.
- Professional qualification in housing, business management, or a related field: TPI (Level 2) and/or Propertymark (Level 3).
What’s in it for you?
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan.
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
- Cycle to work scheme.
- Life Assurance x 4 annual salary.
All about us:
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
Selection Process:
- Step 1: If you are interested, please send your application now! Closing date is 11th July 2025.
- Step 2: Successful candidates will be asked to do an assessment.
- Step 3: Successful candidates will be invited to interview.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team. Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Business Improvement Manager employer: Notting Hill Genesis
Contact Detail:
Notting Hill Genesis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the housing sector, especially around business improvement and customer experience. This knowledge will help you speak confidently about how you can contribute to our goals during the interview.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to lead teams and implement successful business improvement initiatives. Highlighting measurable outcomes will make your case stronger.
✨Tip Number 3
Understand the compliance landscape relevant to the private rented sector. Being able to discuss how you ensure compliance and improve service delivery will show that you are well-prepared for the role.
✨Tip Number 4
Engage with our company culture by researching Notting Hill Genesis and its values. Demonstrating alignment with our mission and commitment to diversity during your discussions will set you apart as a candidate.
We think you need these skills to ace Business Improvement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business improvement, project delivery, and operational leadership within the housing or private rented sector. Use specific examples that demonstrate your ability to drive performance and enhance customer outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving services and driving change. Mention how your strategic thinking aligns with the role's responsibilities, particularly in leading teams and implementing continuous improvement initiatives.
Highlight Compliance Knowledge: Given the importance of compliance in this role, ensure you mention your understanding of industry legislation and statutory requirements. Provide examples of how you've ensured compliance in previous roles.
Showcase Leadership Skills: Demonstrate your leadership abilities by including examples of how you've motivated teams to achieve results. Discuss any experience you have in managing tenancy renewals or rent setting processes, as this is crucial for the position.
How to prepare for a job interview at Notting Hill Genesis
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Improvement Manager. Familiarise yourself with the key aspects of driving performance, innovation, and customer experience in the housing sector, as this will help you articulate how your skills align with the role.
✨Prepare Data-Driven Examples
Since the role involves leading data-driven projects, come prepared with specific examples of how you've used data to inform decisions or improve processes in previous roles. This will demonstrate your analytical skills and ability to drive business improvement.
✨Showcase Leadership Skills
Be ready to discuss your leadership style and provide examples of how you've motivated teams to achieve results. Highlight any experience you have in managing tenancy renewals or rent setting processes, as this is crucial for the position.
✨Emphasise Customer-Centric Approach
The job requires a strong focus on customer service and resident feedback. Prepare to discuss how you've previously championed a customer-first approach and how you plan to embed resident feedback into service improvements in this role.
