VP of Business Partnering

At Trustpilot, we are on an incredible journey. We are a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

As a vital part of our People Leadership Team, the VP of Business Partnering will be the global leader for all things Business Partnering across every function and region. You’ll not only set the strategic direction for this crucial function, but also play a huge role in shaping our overall People strategy for the business. Think of yourself as the essential bridge, connecting the heart of our business with the broader People team. You’ll be crafting a global vision and then making it happen, turning it into actionable strategies that truly elevate our leaders, boost our organisational health, and supercharge our business performance. You’ll be a trusted partner to our Executive Leadership Team (ELT), directly influencing key business decisions and shaping our people agenda. Plus, you’ll be a trusted partner to each ELT member, helping them level up their own leadership capabilities. You’ll be accountable for optimising how we’re structured, driving big transformations, and making sure our leader-led people processes are executed flawlessly. This is a highly autonomous and influential position, calling for strategic foresight and operational excellence.

What you’ll be doing:

• Vision & Strategy: Be the architect of our global People Business Partnering strategy, making sure it’s perfectly in sync with Trustpilot’s top priorities and overall business goals.
• Executive & Cross-Functional Partnership: Trusted strategic advisor and coach to our Executive Leadership Team (ELT). You’ll directly help level up their own leadership game and impact. You’ll also be our global connector, weaving people strategy across all functions to ensure we’re delivering integrated, business-aligned solutions.
• Leadership & Organisational Design: Lead, mentor, and coach our brilliant global team of Senior Business Partners and Regional Business Partners, owning our organisational design efforts to build scalable, agile structures that truly support our strategy.
• Change Leadership & Culture Evolution: Embed a thriving culture of high performance, inclusivity, and engagement through your values-driven leadership and role modelling.
• Business-Driven People Solutions: Oversee the delivery of all our essential people processes (think performance, talent, succession, and org design), ensuring our solutions are always business-focused, forward-thinking and data-informed.
• Data, Insights & Governance: You’ll champion data-led decision-making, digging into workforce trends, risks, and opportunities. You’ll also own the development and governance of our people policies and frameworks, ensuring they’re always compliant, consistent, and responsive to our business needs.
• Stakeholder Influence & Strategic Communication: Influence senior leaders and cross-functional peers to embrace new approaches, communicating our People team’s vision globally, ensuring everyone is clear and engaged, from frontline leaders to the Executive Leadership Team.

Who you are:

• Deep senior HR expertise ideally, VP-level experience in a complex, global, matrixed organisation.
• Global Leadership Prowess: Proven ability to set a global vision and lead diverse regional and global teams, with a commitment to developing others and embodying inclusive, values-led leadership.
• C-suite Whisperer: A history of partnering successfully with C-suite and senior leaders to drive major organisational and cultural shifts.
• Business Acumen Guru: You understand complex business challenges and know how to deploy effective HR solutions.
• HR Mastery: Deep knowledge of strategic HR practices, especially in business partnering, organisational design, workforce strategy, and executive coaching.
• Influencer Extraordinaire: You can influence executive stakeholders and drive change across broad systems.
• Commercial & Systems Thinker: You’re brilliant at connecting the dots and solving complex, undefined problems.
• Communication Wizard: An excellent communicator who can shape conversations at the executive level, globally.
• Inspirational Leader: You’re committed to developing others and embodying inclusive, values-led leadership.
• Autonomous & Accountable: Comfortable with high levels of autonomy, budget ownership, and making big decisions.

We are a curious and passionate People Leadership Team based between London & Copenhagen. Our primary focus is on ensuring Trustpilot has the right people, with the right skills, in the right places, supported by a healthy and high-performing culture, to achieve its vision of being the universal symbol of trust.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• Restricted Stock Units.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Private Medical Insurance.
• Critical Illness Cover.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.