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- Tasks: Lead the reception team and ensure guests receive top-notch service every day.
- Company: Join IBIS London City Shoreditch, part of the global Accor network, dedicated to memorable guest experiences.
- Benefits: Enjoy a competitive salary, free hotel stays, discounts, and career growth opportunities.
- Why this job: Be part of a fun, energetic team that values your personality and offers limitless growth.
- Qualifications: Service-focused with leadership experience; familiarity with hospitality systems is a plus.
- Other info: Fluency in English is essential; enjoy a complimentary stay to understand guest perspectives.
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team you can have:
- Salary – £14.63/hour
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Pension Scheme
- Talent gym access
- Additional holidays with service
- Delicious complimentary meals on duty prepared by our creative chefs
- Career opportunities across a network of international brands
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Reception Shift Leader, you will:
- Welcome the guests and provide support and leadership to all Reception Team Members.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Ensure department policies and procedures are well understood by all employees and observed in tasks performed.
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Ensure employees are informed daily about priorities to personalize service.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Contract Type - Permanent
Shift - Full Time /169 hours
Start Date - As soon as possible
Location - Shoreditch, London
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 348 rooms, Restaurant & Bar. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!
By working at IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Qualifications:
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with FOLS/ OPERA or a related system at ACCOR / Hospitality.
- Strong interpersonal and problem solving abilities and the ability to lead by example.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Shift Leader employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Familiarise yourself with the IBIS brand and its values. Understanding their mission to create memorable moments for guests will help you align your responses during interviews and demonstrate your commitment to their customer service ethos.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully led a team, resolved guest issues, or improved service standards, as these are key aspects of the Reception Shift Leader role.
✨Tip Number 3
Prepare to discuss your familiarity with hospitality management systems like FOLS or OPERA. If you have experience with these systems, be sure to mention it, as it can set you apart from other candidates.
✨Tip Number 4
Showcase your interpersonal skills by preparing to engage in role-play scenarios during the interview. This will allow you to demonstrate your ability to handle guest concerns and lead your team effectively in real-time situations.
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Shift Leader. Highlight your leadership skills and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality and leadership roles. Use keywords from the job description, such as 'guest satisfaction' and 'service standards', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've contributed to guest satisfaction in previous roles.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at 21c Museum Hotels
✨Showcase Your Customer Service Skills
As a Front Office Shift Leader, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled guest concerns in the past and how you ensured their satisfaction. This will demonstrate your commitment to creating memorable moments for guests.
✨Demonstrate Leadership Experience
Highlight your previous leadership roles and how you've successfully led a team. Discuss specific instances where you motivated your team or improved service standards, as this aligns with the responsibilities of supervising the reception team.
✨Familiarise Yourself with Hotel Operations
Understanding the day-to-day operations of a hotel is key. Research IBIS London City Shoreditch and be ready to discuss how you would implement department policies and procedures effectively, ensuring all employees are informed and engaged.
✨Emphasise Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet and resolve issues quickly. The ability to handle guest concerns and track proper areas for resolution is essential, so showcasing your problem-solving skills will be beneficial.
