Revenue Assurance Manager

Would you thrive in a role where precision insight and leadership make a real impact? We are looking for a driven and detail-oriented Revenue Assurance Manager to take ownership of our Revenue Assurance function. In this critical role, you will lead the charge in identifying revenue risks, preventing leakage, and strengthening the control environment. Working closely with dynamic teams across the business, you will design and embed the best practices for revenue assurance, compliance, and risk mitigation. Your insights will help shape key decisions and safeguard the business from risk, empowering growth and long-term success.

If you are someone who finds fulfilment in solving complex problems, thrives on collaboration, and wants to be a part of a team that values accountability and innovation, then this is the role for you. Step into a role that offers challenge, purpose, and the chance to make a difference.

Key Responsibilities

• Design, develop, and implement a comprehensive revenue assurance strategy aligned with business goals.
• Lead initiatives to detect, prevent, and recover revenue leakage across all business units.
• Identify gaps in operational processes, systems, and data flows that could lead to revenue loss and drive process improvements to enhance revenue efficiency and financial performance.
• Establish controls to mitigate risks related to revenue leakage, fraud, and billing discrepancies.
• Oversee revenue data analysis to identify trends, anomalies, and areas of concern.
• Provide actionable insights and reports to senior leadership for strategic decision-making.
• Develop and monitor key performance indicators (KPIs) and data integrity related to revenue assurance.
• Conduct periodic reviews to ensure adherence to financial controls, identifying any variances and intolerances.
• Analyse existing billing, invoicing, and collection processes to identify inefficiencies.
• Collaborate with IT, Finance, and Operations to improve revenue management systems.
• Implement automation and technological solutions for better revenue tracking.
• Build strong cross-functional relationships to create awareness and collaboration around revenue assurance objectives.
• Lead and develop a small team ensuring high-quality outputs.

Skills, Knowledge and Expertise

• Relevant experience in the telecommunications industry is desired but not essential.
• Understanding of revenue assurance processes, including a deep understanding of end-to-end process and framework is required.
• Working knowledge of ERP, CRM, billing platforms, and mediation systems is required.
• Ability to analyse complex data sets to identify anomalies and root causes of revenue leakage.
• Ability to lead and manage multiple revenue assurance initiatives concurrently.
• Strong written and verbal communication skills for reporting and presenting findings cross-functionally with the ability to tailor the message appropriately.
• Familiarity with internal controls, SOX compliance, and risk-based auditing.
• Experience with automation tools to reduce manual errors and improve efficiency.
• Strong stakeholder engagement and relationship management across departments.
• Commercial acumen with the ability to focus on aligning revenue assurance activities to business strategy.
• Proactive, self-motivated, and comfortable working in ambiguous or evolving environments.
• Resilience and adaptability in a dynamic environment.

Benefits

• 26 days holiday.
• Health & Dental Insurance.
• Pension Scheme.
• Bonus Scheme.
• Fully discounted staff services or cash allowance in lieu.
• Co-working office spaces available for remote employees.
• Professional Development.
• Recharge Days.

JT provides colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home, or further afield under our Hybrid Working guidelines. Through our hybrid working initiative, we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations; if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work-life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres, and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.