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- Tasks: Provide hands-on support for internal systems and assist users with technical issues.
- Company: Join a respected not-for-profit with a century of industry representation and member support.
- Benefits: Enjoy flexible working hours and a part-time schedule that fits your lifestyle.
- Why this job: Be a key player in enhancing technology and making a real impact in the organisation.
- Qualifications: No specific experience required; just a passion for tech and helping others.
- Other info: Immediate start preferred, with 2 days in the office each week.
Part Time – 20 hours per week
Flexible working patterns across 2 – 4 days per week
Midlothian (2 days required in office per week)
Posted 26/06/2025
Applications Welcome ASAP
Immediate Start Preferred
Meraki Talent is looking to hire a Part time IT Support Analyst to join one of their not-for-profit clients. The organisation is a longstanding trade body with a proud 100 year history of member support and industry representation.
This position plays a crucial part in ensuring the smooth operation of systems used across all departments and functions. The successful candidate will act as a key point of contact for both system improvement and user support, helping to drive technical reliability and service efficiency across the business.
Key Responsibilities of the IT Support Analyst:- Deliver hands-on support for internal business platforms, including CRM and membership systems.
- Provide first-line technical assistance to users, including issue resolution, user setup, and escalation when necessary.
- Assist in the evolution and refinement of internal systems through testing, reporting, and user training.
- Contribute to ongoing technology projects, helping to monitor progress and suggest improvements.
IT Support Analyst (Part Time) employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (Part Time)
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as CRM and membership systems. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Network with current or former IT Support Analysts in similar organisations. They can provide valuable insights into the role and the company culture, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to share specific examples that highlight your ability to provide first-line support and improve system efficiency.
✨Tip Number 4
Show your enthusiasm for the not-for-profit sector. Research the organisation's history and values, and be prepared to explain why you're passionate about contributing to their mission. This can set you apart from other candidates.
We think you need these skills to ace IT Support Analyst (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with CRM and membership systems. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the IT Support Analyst position. Mention your passion for technology and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as user support, issue resolution, and system improvement. Mention any experience you have with training users or contributing to technology projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Know the Organisation
Before your interview, take some time to research the not-for-profit organisation. Understand their mission, values, and the specific role they play in member support and industry representation. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Technical Skills
As an IT Support Analyst, you'll need to showcase your technical abilities. Be prepared to discuss your experience with CRM systems and any relevant software. Consider bringing examples of past issues you've resolved or improvements you've implemented.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common technical issues users face and how you would approach resolving them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Highlight Communication Skills
Since you'll be providing first-line support, strong communication skills are essential. Be ready to discuss how you explain technical concepts to non-technical users. Providing examples of successful user training or support interactions can demonstrate your ability to connect with others.
