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- Tasks: Provide second-level support for trading applications and manage incident queues.
- Company: Join a global leader in financial services with a strong presence across multiple regions.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that drives innovation in financial technology and enhances user experience.
- Qualifications: Strong communication skills and experience in trading systems are essential; familiarity with SQL and UNIX is a plus.
- Other info: Opportunity to work on exciting projects and improve processes in a fast-paced environment.
The predicted salary is between 48000 - 72000 £ per year.
Main purpose of the role: The Production Support group provides second level support to all of the Front Office Trading applications used by our customers, supporting the entire front-to-back lifecycle across all Asset classes for the BGC and GFI brands. Production Support is a global operation with staff in Asia, EMEA, and the Americas regions.
Key responsibilities:
- Providing 2nd line support to a range of internally and externally created trading applications
- Good knowledge of Financial Markets (Fixed Income, Foreign Exchange, Derivatives, Futures)
- Managing the production support incident queue
- Supporting the first line EOperations team
- Liaising with internal and external customers, senior stakeholders, and third-party vendors
- Performing deep dive root cause analysis on issues and raising JIRA tickets for bugs
- Overseeing new projects, ensuring documentation and team readiness
- Identifying process improvements and automating manual tasks
- Documenting issues and new processes
Skills / experience required:
- Excellent communication skills, both verbal and written
- Experience supporting electronic and voice trading systems
- Highly motivated and adaptable to change
- SQL/Oracle/Sybase experience (not necessarily all three)
- Strong UNIX experience
- FIX protocol experience
- Understanding of STP trade flows
- Good understanding of network connectivity
Advantageous Experience:
- Familiarity with Elastic Stack (Elasticsearch, Kibana, Logstash)
- Experience with DevOps tools such as Ansible, Chef, Puppet
- Familiarity with AWS
- Object-oriented programming experience
- Experience with Jira Service Desk or similar tools
- Experience with Confluence or SharePoint
Senior Production Support employer: Cantor Fitzgerald Securities
Contact Detail:
Cantor Fitzgerald Securities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Production Support
✨Tip Number 1
Familiarise yourself with the specific trading applications mentioned in the job description. Understanding how these systems operate will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of financial markets, especially Fixed Income, Foreign Exchange, and Derivatives. Being able to discuss current trends or recent news in these areas can set you apart from other candidates.
✨Tip Number 3
Gain hands-on experience with SQL and UNIX commands. If you can showcase your ability to troubleshoot issues using these tools, it will significantly enhance your candidacy for the Senior Production Support role.
✨Tip Number 4
Network with professionals in the industry, especially those who work in production support or trading environments. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Senior Production Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production support, particularly with trading applications. Emphasise your knowledge of financial markets and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your experience with SQL, UNIX, and any familiarity with tools like JIRA or AWS, as these are key to the position.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully managed incidents or performed root cause analysis in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
Show Enthusiasm for Continuous Improvement: Mention any past experiences where you identified process improvements or automated tasks. This aligns with the company's focus on enhancing efficiency and will show your proactive approach to production support.
How to prepare for a job interview at Cantor Fitzgerald Securities
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL, UNIX, and any relevant trading systems during the interview. Be prepared to discuss specific examples of how you've used these skills in past roles, especially in relation to financial markets.
✨Demonstrate Problem-Solving Abilities
Since the role involves deep dive root cause analysis, be ready to walk through a complex issue you resolved in the past. Explain your thought process and the steps you took to identify and fix the problem, as this will showcase your analytical skills.
✨Communicate Effectively
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics. Remember, you’ll need to liaise with both technical teams and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about potential incidents you might face in production support and how you would manage them, including prioritising tasks and collaborating with team members.
