Logistics Lifecycle Manager

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Logistics Department. The Logistics Department is one of Softcat's fastest-growing and most in-demand areas, playing a crucial role in enabling Account Managers and specialists to deliver maximum value to our customers. The team works collaboratively across a broad and dynamic supply chain network to ensure rapid, cost-effective delivery, while maintaining the high standards of customer service Softcat is known for. Our agility and strong partner relationships allow us to meet evolving customer needs efficiently and consistently, making us a vital component of our end-to-end service offering both in the UK and globally.

At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us.

This is an exciting opportunity to join Softcat's Logistics team as a Lifecycle Manager, leading the development and improvement of our Supply Chain Services. You'll manage services from start to finish, working with sales teams and partners to align with customer needs and business goals. We're after someone strategic, proactive, and commercially minded, with strong communication skills and attention to detail.

As Logistics Lifecycle Manager, you'll be responsible for:

• Deliver End-to-End Logistics Solutions: Lead the delivery and optimisation of Softcat IT logistics and supply chain services across the full lifecycle— through from fulfilment to deployment.
• Drive Service Innovation: Collaborate with Softcat sales and workspace teams to continuously enhance our logistics lifecycle partner network to deliver efficiencies and customer experience.
• Advocate and Educate Across the Business: Act as the go-to expert for logistics lifecycle services, championing awareness and understanding across Softcat's sales, technical, and service teams.
• Enable Sales Teams: Equip Account Managers with the knowledge and tools to position logistics lifecycle services effectively—through targeted training, collateral, and pre-sales support.
• Lead a High-Impact Team: Manage and develop a specialist logistics team, promoting a high-performance culture focused on operational excellence, customer satisfaction, and continuous improvement.
• Shape the Future of Supply Chain Services: Contribute to strategic working groups to design, refine, and future-proof Softcat's logistics and lifecycle capabilities both in the UK and Globally.
• Own the Commercial Performance: Take full accountability for the logistics services P&L, driving toward sales targets, margin goals, and long-term profitability.

We'd love you to have:

• Strong understanding of service or product lifecycle management.
• Experience working cross-functionally across sales, marketing, operations, and vendor teams.
• Excellent communication and stakeholder management skills.
• Commercial mindset with a passion for delivering customer value.
• A self-starter attitude with a collaborative and adaptable approach.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don’t hesitate to apply – we would love to hear from you!

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.