Digital Project Manager/Business Analyst *FTC Until 31st April 2026*

We are seeking an experienced Project Manager / Business Analyst to lead Digital delivery in an Agile framework.

Following Saga's recent announcement to partner with Ageas in early 2026, you will guide a cross-disciplinary development team, ensuring that business requirements are effectively translated into actionable deliverables, with timelines driven by the overarching programme.

While your primary responsibility will be Scrum leadership, you will also serve as a Business Analyst when needed, crafting user stories and defining acceptance criteria to drive successful implementation. The role will report into the delivery lead for Marketing & Digital and will be supported by the delivery lead for Technology.

We offer flexibility over where you work; you choose a place where you feel most comfortable and productive, either from home or in one of our hubs. There will be an occasional need to collaborate for workshops in person in London or the South East.

• Lead Digital delivery, ensuring alignment between business needs and Agile execution.
• Facilitate Scrum ceremonies, including sprint planning, stand-ups, retrospectives, and reviews.
• Provide guidance to a cross-functional development team, fostering collaboration and efficiency while aligning with developers from different teams who may have varying ways of working.
• Identify and proactively manage dependencies between teams to ensure seamless execution.
• Remove impediments and navigate corporate structure in a fast-paced environment.
• Coach the development team to handle ambiguity while delivering with quality and timeliness.
• Champion Agile best practices while adapting delivery approaches to program timelines.
• Maintain key project artefacts, ensuring transparency and continuous improvement.

The Ideal Candidate

• Proven experience as a Project Manager / Business Analyst in a Digital delivery setting.
• Excellent stakeholder management and communication skills.
• Ability to write clear, actionable user stories and define acceptance criteria.
• Proficiency in Jira, Confluence, or other Agile tools.
• Skilled at navigating corporate structure, competing priorities, working under pressure and managing ambiguity.
• Experience in Professional Services preferred, but not essential.
• Relevant certifications such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred, but not essential.

Package Description

Every day our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style.
• 25 days holiday + bank holidays.
• Option to purchase additional leave up to 5 extra days.
• Pension scheme matched up to 10%.
• Life assurance policy on joining us.
• Wellbeing programme.
• Colleague discounts including family discounts on cruises and holidays.
• Range of reductions and offers from leading retailers, travel groups and entertainment companies.
• Enhanced maternity and paternity leave.
• Grandparents leave.
• Income protection.
• Access to Saga Academy, our bespoke learning platform.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We're committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.