Investment Middle Office Services Client Operations Vice President

Join our Investment Middle Office Services (IMOS) team to lead client operations and drive strategic initiatives in a dynamic environment. You will play a pivotal role in managing key client relationships and ensuring the seamless delivery of post-trade services. You will work closely with our trade processing and Interbank Offered Rate (IBOR) operational teams to meet client SLAs, enhance resiliency, and drive process improvements. This role offers exposure to a wide range of financial products, including Equities, Fixed Income, and Derivatives, providing a unique opportunity to grow your expertise.

In this role, you will lead a team responsible for managing client interactions, including query management and escalations. You will collaborate with technology, service, product, and operations teams to deliver comprehensive solutions that meet client needs. Your ability to influence and build strong relationships across the organization will be key to your success.

• Manage key client relationships and act as the senior escalation point.
• Drive the evolution of the IMOS global strategy and oversee daily operational activities.
• Proactively manage client relationships, leading initiatives to improve service levels.
• Manage risk and control within the team, ensuring compliance with firm-wide standards.
• Oversee team management, including work allocation, capacity management, and talent development.
• Collaborate cross-functionally to manage service delivery and identify client solutions.

• Leadership experience in Operations with experience in change management.
• Product knowledge in Equities, Fixed Income, Repo, Cash Markets, FX, or Derivatives.
• Strong client-facing skills and communication style, with experience managing clients.
• Proven ability to lead teams across multiple locations and work to deadlines.
• Experience in Investment Operations, including Trades, Cash, and Reconciliations.
• Excellent problem-solving skills to address operational and technical issues.
• Strong written and verbal communication skills, with the ability to engage senior stakeholders.
• Ability to prioritize work, meet tight deadlines, and exceed client expectations.
• Self-starter with quick learning ability.

• Experience in Middle Office.
• Experience in IBOR Management and Reconciliation.
• Familiarity with Over-the-Counter Derivatives (OTC) & Exchange-Traded Derivatives (ETD), Contracts for Difference (CFD), and Market Claims Investigations.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our approach to serving clients in a first-class manner drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and highly value diversity and inclusion. We do not discriminate based on protected attributes, including race, religion, gender, sexual orientation, gender identity, age, marital or veteran status, pregnancy, disability, or any other protected basis. We also provide reasonable accommodations for religious practices, mental health, and physical disabilities.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. We serve corporations, governments, and institutions in over 100 countries, providing strategic advice, capital raising, risk management, and liquidity extension. Our team is committed to excellence in serving clients worldwide.