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- Tasks: Deliver exceptional customer service and resolve inquiries in a dynamic banking environment.
- Company: Join Chase, part of JPMorgan Chase, revolutionising UK financial services with innovative mobile banking.
- Benefits: Flexible shift options, collaborative culture, and opportunities for personal development.
- Why this job: Make a real impact while working with a passionate team in a fast-paced setting.
- Qualifications: Experience in Financial Services and a collaborative mindset are essential.
- Other info: Shift work includes mornings, evenings, and weekends; apply now to be part of the bank of the future!
The predicted salary is between 28800 - 43200 £ per year.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. At Chase, part of the JPMorgan Chase family, we are revolutionizing the financial services market in the UK with our innovative mobile banking app. Our mission is to empower customers to manage their finances seamlessly from the palm of their hand. As we build this exciting new venture, we are seeking talented individuals to join our team and deliver outstanding customer service. Be part of a dynamic environment where your contributions will make a real impact.
As a Customer Service Specialist in our Banking Operations team, you will deliver exceptional service and support to our customers. You will work with us to resolve inquiries and complaints, ensuring a seamless experience from first contact to resolution. This role offers the opportunity to collaborate with internal departments and manage high-risk complaints, contributing to the success of our business.
Job Responsibilities- Manage stakeholder communication, including with FOS investigators and Ombudsman.
- Collaborate with internal departments like Fraud Investigations and Compliance for case returns.
- Own high-risk complaints, including CEO/MD level referrals.
- Handle inquiries from high-value customers and manage the Chase Exec mailbox.
- Support audit walkthroughs and manage press office complaints.
- Assist with vulnerable and vexatious customer complaints.
- Perform administrative tasks, including recording PI for audits.
- Adhere to regulated SLAs set by the FOS.
- Provide analysis and deep dives on cases for senior leadership and FCA reviews.
- Stay informed on industry standards and share trends with leaders.
- Collaborative and customer-focused with excellent communication skills.
- Passionate about delivering first-class service and solving complex queries.
- Empathetic and a problem solver with the ability to investigate and resolve complaints.
- Champion for process and product changes.
- Critical thinker with a focus on root cause analysis and change advocacy.
- Eager to learn and self-develop.
- Previous experience in Financial Services, particularly Banking.
- Experience in a fast-paced, dynamic environment.
- Proven ability to build relationships and provide exceptional service.
- Team player with a collaborative mindset.
This role involves shift work, including mornings, evenings, and weekends on a rotational basis, with the option to work across 4 or 5 days per week. If you're ready to join the bank of the future and believe you're a great fit, apply today!
FOS & Executive Complaints Specialist employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOS & Executive Complaints Specialist
✨Tip Number 1
Familiarise yourself with the Financial Ombudsman Service (FOS) and its processes. Understanding how the FOS operates will help you communicate effectively with stakeholders and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your experience in handling high-risk complaints by preparing specific examples from your past roles. Be ready to discuss how you resolved complex issues and the impact of your actions on customer satisfaction.
✨Tip Number 3
Highlight your collaborative skills by discussing instances where you've worked with different departments, such as Fraud Investigations or Compliance. This will illustrate your ability to work in a team-oriented environment.
✨Tip Number 4
Stay updated on industry trends and regulatory changes in financial services. Being knowledgeable about current events will not only prepare you for potential interview questions but also show your commitment to the role.
We think you need these skills to ace FOS & Executive Complaints Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer service. Emphasise skills like communication, problem-solving, and collaboration, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've resolved complex queries or managed high-risk complaints in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as critical thinking, empathy, and the ability to work in a fast-paced environment. Use keywords from the job posting to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JobFlurry
✨Showcase Your Customer Service Skills
As a FOS & Executive Complaints Specialist, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved complex queries or complaints, highlighting your empathy and problem-solving skills.
✨Understand the Financial Services Landscape
Familiarise yourself with current trends and regulations in the financial services sector, especially those relevant to banking. This knowledge will not only impress your interviewers but also demonstrate your commitment to staying informed and your eagerness to contribute to the team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your critical thinking and decision-making abilities. Practice articulating how you would handle high-risk complaints or manage stakeholder communication, as these are key aspects of the role.
✨Emphasise Collaboration and Teamwork
This role requires working closely with various internal departments. Be ready to discuss your experience in collaborative environments and how you’ve built relationships to achieve common goals, showcasing your team player mentality.
