Contract Manager, Technical & Deployment Services

Entegro is at the forefront of Telecommunications technology, designing and deploying gigabit networks for future generations. We are proud to be industry leaders, working with communities, industry and service providers, to empower and connect people, homes and businesses, in urban and rural areas. Echoing our values, clients are at the heart of what we do both locally and internationally. They know they can depend on our expertise, experience, innovation and standard of service. With this, our ambition is to build strong long-term client partnerships, where Entegro is a partner of choice, trusted and understanding our clients' KPIs. Our aim is to consistently deliver on quality, quantities and programmes every time.

Why You’ll Love It Here:

• Earn a competitive salary that reflects your experience and dedication in our innovative workplace.
• Bonus incentives that reward your hard work and boost your earnings.
• Company Vehicle, Fuel Card, and Daily Subsistence to streamline your commute.
• Customisable Benefits Programme where you choose what perks you want each year: choose from Additional Annual Leave, Health Insurance, Pension and Fitness / Gym Membership.
• Employee Assistance Program (EAP) to ensure expert support for your mental health & financial well-being whenever you need it.
• Income Protection and Death in Service benefits, for peace of mind and financial security.
• Constant Learning & Career Development via our Track for Talent development programme with the option to further progress your capabilities across 3 areas: Technical, Business and Emotional.
• Collaborate with supportive colleagues in a professional and welcoming environment.
• Community connection, we frequently sponsor fundraisers, teams and causes that are close to our hearts.
• We recognise our teammates and celebrate our wins.

Entegro is a unique place to work and thrive. We’re an organisation where people learn, adapt, and solve problems. Where people work with autonomy, alongside brilliant colleagues on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Join our team and make your impact!

Please note that only candidates permitted to work in the UK will be considered for this role.

We are currently seeking several Contracts Managers for our Technical and Deployment Services Contracts in the UK and ROI to join our expanding team and help to take us to the next level. The successful candidate will have the opportunity to grow and develop this role to fit the ambitious growth plans of the company.

In a hybrid capacity supporting contracts client led from Belfast and London, Entegro operationally led from Birmingham and Dublin, the successful candidates will have the overall responsibility for the delivery of existing Technical and Deployment Services Contracts or newly awarded contracts we mobilise to. You will work closely with your team, other internal teams supporting contract delivery, the Commercial Team, Logistic team, and SHEQ Dept to ensure that all work is delivered safely, to high quality standard, on time and within budget. This role will be responsible for building and maintaining good working relationships with your own team, other internal teams, the client, sub-contractors, and suppliers. This role will look to improve processes where possible and ensure systems and processes are in line with our internal policies and regulatory requirements for health and safety, wellbeing, environment, quality, and sustainability.

This role will suit an ambitious and progressive professional, capable of working in a dynamic environment in a client facing role with willingness to expand in line with Entegro growth plans.

Responsibilities:

• Owner of contract and its respective team performance(s).
• Own and deal with all aspects of contract performance, with your contract delivery team, the client, and subcontractors. Ensuring that SLAs are adhered to and client commitments are met from a programme, technical, safety and quality perspective.
• Primary point of contact for any client escalations.
• Work with contract delivery team, direct labour technicians and engineers, sub-contractors, and other internal teams supporting delivery to ensure all works, schedules and key deliverables are programmed efficiently, compliant and in line with overall Entegro & client delivery requirements.
• Work with contract delivery team and SHEQ department to ensure all work is issued, pre-planned, delivered and closed out in line with our internal policies and regulatory requirements for health and safety, wellbeing, environment, quality and sustainability.
• Collaborate with internal and external technical and training teams to ensure all personnel are adequately trained and qualified and understand the scope to deliver the service to the required standard.
• Ensure your team are tracking outputs, KPIs, risks and ensuring accurate reporting of all works measures and reporting daily, weekly, monthly as needed on the contract.
• Work with contract delivery team and Commercial Team to ensure that measures and costs are captured against work packages and ensure that works are profitable.
• Ensure quality of work and close out of jobs is to a standard, that has WIP in line with a standard BAU life cycle.
• Work with internal teams on reviewing and responding to bids, ensure responses meet Technical, Entegro and client requirements.
• Work with delivery team on prepare mobilisation plan and lead the execution and delivery of this plan.
• Ensure adequate PO cover is forecasted, requested to the client, and tracked.
• Source and onboard new Direct Labour Resource and sub-contractors as needed to meet delivery requirements.
• Ensure all workflow tools are setup correctly to closely monitor field performance and completed works.
• Drive continuous improvement relative to the role.
• Manage own team's performance and work closely with them to ensure that they are being efficient and effective in their roles.
• Provide effective and continuous Risk assessment of client contract delivery and their efficient mitigation planning and resolution.
• Working with own team and Stores Team to ensure stores management system is in place, consistently efficient and stock required to meet delivery is actively managed.
• Working with own team and Group Shared Services Teams to ensure fleet and logistic requirements are communicated and actively managed.
• Achieve operational excellence and drive process improvement for all contracts.
• Responsibility for Monthly and weekly reporting for Management Review.
• Responsible for issuing required reports to the client.

Skills Required:

• 5+ years in a Technical Services or Deployment Services Role.
• Previous experience of managing internal teams and sub-contractors.
• Proven ability to hold full project control, governance and performance accountability.
• Flexible and adaptable to work challenges and open to learn and develop skills.
• Ability to multi-task and work to a high standard consistently.
• Strong Commercial acumen.
• Excellent leadership and people management skills.
• A high standard of written and spoken English.
• Good interpersonal skills and ability to work within a team.
• Willingness to travel as required.
• Full drivers licence.
• Proficient in Microsoft software (e.g. Excel, Word, PowerPoint etc.).

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Telecommunications