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- Tasks: Lead store teams to achieve sales and customer service goals across South London & South East.
- Company: The Fragrance Shop is the UK's top independent fragrance retailer, making luxury scents accessible.
- Benefits: Enjoy a competitive salary, vehicle allowance, staff discounts, and wellbeing initiatives.
- Why this job: Join a vibrant team and shape the future of fragrance retail while developing your leadership skills.
- Qualifications: Retail area management experience and strong coaching skills are essential.
- Other info: We celebrate diversity and are committed to an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrances affordable and accessible to all. We showcase more than 130 fragrance brands in over 220 stores throughout the UK and online.
We are looking for an Area Manager for our South London & South East area to join the team and be part of a growing and vibrant brand.
ROLE OVERVIEW
The Area Manager is responsible for leading store management teams to deliver outstanding customer service, sales performance, compliance, and operational excellence across their designated area. You will drive engagement with company values and ensure all KPIs are achieved. This role will be field based and report to the Regional Director.
KEY RESPONSIBILITIES
- Drive achievement of sales, service, and operational KPIs across the area.
- Conduct engaging monthly store visits and action planning.
- Inspire customer-first behaviour and loyalty building.
- Manage area recruitment and succession planning.
- Champion compliance, health & safety, cost control, and loss prevention.
- Lead, coach, and develop store teams to achieve their potential.
- Maintain high visual merchandising and operational standards.
KEY SKILLS & COMPETENCIES
- Retail area management experience.
- Proven commercial acumen and KPI delivery.
- Strong coaching, development, and people management skills.
- Excellent communication, decision-making, and leadership capabilities.
WHAT YOU CAN EXPECT
- Competitive salary and benefits.
- Vehicle or car allowance.
- Staff discounts and employee wellbeing initiatives.
KEY OBJECTIVES & DELIVERABLES
- Achieve area sales, customer service, and compliance targets.
- Build succession pipelines and optimise team capability.
- Area performance reports.
- Mystery shop and compliance audits.
- Succession and development plans.
How to apply: Simply upload your CV via our careers page. Join us now and help shape the future of fragrance retail! The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within four weeks of your application, please assume that on this occasion you have not been successful.
Area Manager - South London & South East employer: The Fragrance Shop
Contact Detail:
The Fragrance Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager - South London & South East
✨Tip Number 1
Familiarise yourself with The Fragrance Shop's brand values and mission. Understanding their commitment to making fragrances accessible will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of The Fragrance Shop. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Area Manager position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and achieved KPIs in previous roles. Being able to share concrete achievements will showcase your leadership skills and commercial acumen effectively.
✨Tip Number 4
Stay updated on retail trends, especially in the fragrance industry. Demonstrating your knowledge of market dynamics and customer preferences during discussions can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Area Manager - South London & South East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail area management. Focus on your achievements related to sales performance, customer service, and team leadership, as these are key responsibilities for the Area Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fragrance industry and your understanding of The Fragrance Shop's values. Mention specific examples of how you've driven KPIs in previous roles and how you can contribute to their success.
Highlight Key Skills: In your application, emphasise your strong coaching and people management skills. Provide examples of how you've developed teams and improved performance in past positions, as this is crucial for the Area Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a managerial position.
How to prepare for a job interview at The Fragrance Shop
✨Know the Company Inside Out
Before your interview, make sure you research The Fragrance Shop thoroughly. Understand their values, mission, and the range of products they offer. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Demonstrate Your Leadership Skills
As an Area Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, improved performance, or resolved conflicts. Highlight your coaching and development skills, as these are crucial for this position.
✨Prepare for KPI Discussions
Since the role involves achieving sales and operational KPIs, be ready to discuss how you've met or exceeded targets in previous roles. Use specific metrics and outcomes to illustrate your success, and be prepared to explain your strategies for driving performance.
✨Engage with Customer-Centric Scenarios
The Fragrance Shop values customer service highly. Think of scenarios where you've enhanced customer experience or built loyalty. Be ready to discuss how you would inspire a customer-first culture within your area, as this will resonate well with the interviewers.
