Applications Engineer

Location: Contract type: Permanent/Full Time 35 Hours pw

Our offer to you:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years (Permanent & FTC employees only)
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts - access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us:

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid.

Job Summary:

The post-holder will work as part of the Development Ops Team, responsible for managing and supporting business technology services, applications and platforms across the organisation. This includes delivering third line support services, enhancements and deliverables as a workstream on larger projects. They work to a DevOps methodology balancing service needs and solution delivery, prioritising workloads and identifying opportunities to improve technical solutions and the overall user experience at every opportunity.

About You:

You should possess an A-Level (or equivalent standard qualification) in computing or a related subject, be Microsoft Certified in Power Platform, and have at least one year of experience working within an application team at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work.

About the Role:

• Own the resolution of all assigned incidents, service requests and problems within defined SLAs
• Identify, escalate and assist resolving P1 and P2 incidents and act as a key part of resolution teams
• Monitoring of applications, platforms and datasets, taking timely preventative action to avoid service interruption
• Action critical maintenance tasks to COTS applications including PowerPlatform to ensure continuation of service
• Work as a key member of project teams to action critical tasks to challenging deadlines
• Work to a DevOps methodology within assigned squads under the direction of the Product Owner
• Build strong relationships with business stakeholders at all levels, acting as subject matter expert for applications and data
• Translate complex business goals and objectives into technical solutions using existing platforms and technologies
• Work with third party suppliers to deliver enhancements and fixes to problems to a satisfactory level
• Produce documentation and knowledgebase articles along with other knowledge sharing activities such as training and workshops to ensure knowledge sharing within the team
• Engage with service transition to ensure new services are successfully delivered
• Keep up to date with new technologies and legislative processes which influence these
• Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women's groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.