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For Companies At a Glance
- Tasks: Support AWS cloud infrastructure and troubleshoot issues in a dynamic team environment.
- Company: Join Ticketmaster, the world's largest live entertainment company, connecting fans to events they love.
- Benefits: Enjoy a hybrid work model, inclusive culture, and opportunities for personal and professional growth.
- Why this job: Be part of a passionate team dedicated to enhancing live experiences for millions of fans.
- Qualifications: Experience with AWS technologies and helpdesk support; AWS Cloud Practitioner certification preferred.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an engineer to support our AWS cloud infrastructure, critical to the effective running of our businesses in the EMEA region. The successful candidate will be working with our Development and Operations teams in the EMEA region, supporting the deployment and maintenance of business applications.
WHAT YOU WILL BE DOING
- Troubleshooting and resolving problems raised in our Zendesk support queue.
- Performing system and configuration updates.
- Observing company security standards across all of our technology platforms.
- Following best practices, change control procedures and documentation requirements at all times.
- Engaging in any other support or project related work as required.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
- Experience with Amazon (AWS) cloud technologies, including Compute, Storage, Cloud Formation and Identity.
- AWS Cloud Practitioner certification with ambition to progress further through the AWS certification programme.
- Microsoft Server Operating Systems.
- Helpdesk or other support experience.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
- Experience with our key technologies.
- Evidence of organization, documentation, problem solving and troubleshooting skills.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
- Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
- Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
- Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
- Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
AWS Engineer (12month FTC) employer: Ticketmaster UK Limited
Contact Detail:
Ticketmaster UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Engineer (12month FTC)
✨Tip Number 1
Familiarise yourself with AWS services, especially Compute, Storage, and Cloud Formation. Being able to discuss specific projects or experiences where you've used these technologies will show your practical knowledge during interviews.
✨Tip Number 2
Get hands-on experience with troubleshooting in a cloud environment. Prepare examples of how you've resolved issues in previous roles, particularly in helpdesk or support settings, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Engage with the AWS community through forums or local meetups. Networking with other professionals can provide insights into best practices and may even lead to referrals for job opportunities.
✨Tip Number 4
Show your passion for live entertainment and how it aligns with our values at Ticketmaster. Be prepared to discuss why you want to work in this industry and how you can contribute to our mission of connecting fans with live events.
We think you need these skills to ace AWS Engineer (12month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight your experience with AWS cloud technologies and any relevant support experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Amazon AWS services, troubleshooting skills, and any helpdesk support roles you've held. Use specific examples to demonstrate your problem-solving abilities.
Show Your Passion: Express your enthusiasm for live entertainment and how it aligns with the company's vision. Mention any personal experiences that connect you to the industry, as this can make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ticketmaster UK Limited
✨Showcase Your AWS Knowledge
Make sure to highlight your experience with AWS cloud technologies during the interview. Be prepared to discuss specific services like Compute, Storage, and Cloud Formation, and how you've used them in past projects.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the role, come prepared with examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Company Values
Understand Ticketmaster's core values such as reliability, teamwork, and integrity. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these values in your work.
✨Prepare for Behavioural Questions
Expect questions that assess your organisational and documentation skills. Think of scenarios where you had to manage multiple tasks or projects, and be ready to explain your approach to maintaining order and clarity.
