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For Companies At a Glance
- Tasks: Lead process improvement and controls design in unsecured lending, collaborating with stakeholders.
- Company: Join Barclays, a leading British universal bank with a diverse global presence.
- Benefits: Enjoy flexible hybrid working, pension plans, holiday pay, and discounts at popular retailers.
- Why this job: Make a real impact on processes while working in a supportive, values-driven culture.
- Qualifications: Experience in process improvement, stakeholder management, and risk reduction is essential.
- Other info: Opportunity to leverage RPA or Generative AI for future process optimisation.
The predicted salary is between 54000 - 84000 £ per year.
Location: London
Length: 6 months PAYE only
Overall purpose of the role
We are seeking a highly skilled and experienced Senior Process & Control Manager to join our team in London. This newly created position requires a proactive individual with a proven track record in process improvement, controls design, and stakeholder management. You will conduct exploratory work to establish standardized processes and controls across all areas of unsecured lending. This involves analyzing existing processes, identifying owners, documenting Standard Operating Procedures (SOPs), assessing controls, identifying utilized systems, defining Key Performance Indicators (KPIs), and evaluating associated risks. While initial focus is on high-level process overview, future involvement in process mapping is anticipated.
Key Accountabilities:
- Analyze current processes and controls within unsecured lending
- Document process owners, SOPs, existing controls, systems, KPIs and associated risks
- Develop a high-level overview and matrix of these processes
- Collaborate with stakeholders at all levels (up to MD level, primarily D level and below) to gather information and implement recommendations
- Identify opportunities for process improvement and risk mitigation
- Contribute to the development and implementation of enhanced controls and procedures
- Potentially leverage RPA or Generative AI experience in the future to further optimize processes
Key Skills:
- Extensive experience in process improvement and controls design within a financial services environment (unsecured lending preferred, retail banking acceptable)
- Proven ability to manage stakeholders at various levels
- Demonstrable experience in risk reduction and customer experience enhancements
- Experience with Lean Six Sigma or similar methodologies (e.g., PMP certifications, LCS)
- Familiarity with process mapping tools (Blueworks Live is a plus but not mandatory)
- Understanding of RPA or Generative AI is beneficial
- Strong analytical, communication, and documentation skills.
About Barclays
Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.
Values
Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Diversity
Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.
Hybrid Working
Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.
Your Benefits
As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Senior Process & Control Manager employer: Jobtraffic
Contact Detail:
Jobtraffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Process & Control Manager
✨Tip Number 1
Familiarise yourself with Barclays' values and culture. Understanding their emphasis on Respect, Integrity, Service, Excellence, and Stewardship will help you align your approach during interviews and discussions, showcasing that you are a good fit for their team.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those with experience in unsecured lending. Engaging with industry peers can provide insights into current trends and challenges, which you can discuss during your application process.
✨Tip Number 3
Brush up on your knowledge of Lean Six Sigma and process mapping tools. Being able to speak confidently about these methodologies and how they can be applied to improve processes at Barclays will set you apart from other candidates.
✨Tip Number 4
Prepare examples of past experiences where you've successfully managed stakeholders and implemented process improvements. Having specific stories ready will demonstrate your capability and readiness for the Senior Process & Control Manager role.
We think you need these skills to ace Senior Process & Control Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in process improvement and controls design, particularly within financial services. Use specific examples that demonstrate your ability to manage stakeholders and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the key accountabilities of the role. Mention your familiarity with Lean Six Sigma methodologies and any experience with RPA or Generative AI, as these are beneficial for the position.
Showcase Analytical Skills: Provide examples in your application that showcase your strong analytical skills. Discuss how you have previously identified opportunities for process improvement and risk mitigation, and how you documented Standard Operating Procedures (SOPs).
Highlight Stakeholder Management Experience: Emphasise your proven ability to collaborate with stakeholders at various levels. Include specific instances where you successfully gathered information and implemented recommendations, especially in high-pressure environments.
How to prepare for a job interview at Jobtraffic
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Senior Process & Control Manager role. Familiarise yourself with the key accountabilities and skills required, especially around process improvement and stakeholder management.
✨Prepare Examples of Your Experience
Be ready to discuss specific examples from your past work that demonstrate your experience in process improvement, controls design, and risk mitigation. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
Since the role involves analysing existing processes and assessing controls, be prepared to discuss how you approach problem-solving and analysis. Highlight any tools or methodologies you've used, such as Lean Six Sigma.
✨Engage with Stakeholders
Given the importance of stakeholder management in this role, think about how you can demonstrate your ability to collaborate effectively with various levels of an organisation. Prepare to discuss how you've successfully managed relationships in previous roles.
