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- Tasks: Provide 1st/2nd line support for hardware and software issues in a Windows environment.
- Company: Join a dynamic financial services firm focused on IT excellence.
- Benefits: Competitive salary, hands-on experience, and a supportive team culture.
- Why this job: Gain valuable IT skills while ensuring smooth operations in a fast-paced environment.
- Qualifications: Must have ITIL Foundation or CompTIA certifications and own a vehicle.
- Other info: This role requires being onsite five days a week.
The predicted salary is between 30000 - 34000 £ per year.
A financial services firm is seeking a reliable and skilled 2nd line IT Support Engineer. This mid-level role ensures the smooth operation of their desktop environment and IT systems.
You will be providing timely support and maintenance for desktop software and hardware within the organisation, which involves troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key responsibilities include:
- Resolving user-reported issues
- Managing hardware inventories
- Assisting with software updates
- Maintaining endpoint security compliance
- Providing 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
- Administering and troubleshooting Active Directory
Desktop Support Technician (ITIL or CompTIA) - MUST DRIVE employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician (ITIL or CompTIA) - MUST DRIVE
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Windows environments. Having hands-on experience or being able to discuss these technologies confidently during an interview can set you apart from other candidates.
✨Tip Number 2
Since this role requires driving, ensure you highlight your driving experience and vehicle ownership in conversations. Mentioning your reliability and ability to commute easily can reassure employers of your commitment to being onsite five days a week.
✨Tip Number 3
Network with current or former employees of the financial services firm. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on common troubleshooting scenarios related to desktop support. Practising how to articulate your problem-solving process can demonstrate your expertise and confidence in handling real-world issues.
We think you need these skills to ace Desktop Support Technician (ITIL or CompTIA) - MUST DRIVE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with 1st and 2nd line support. Include any specific ITIL or CompTIA certifications you hold, as well as your familiarity with Windows environments and Active Directory.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to provide timely support and maintenance for desktop software and hardware, and give examples of how you've resolved user-reported issues in the past.
Highlight Driving Capability: Since the job requires driving and owning a vehicle, make sure to mention this clearly in your application. You could include a line about your reliable transportation and willingness to commute to the office five days a week.
Showcase Problem-Solving Skills: Demonstrate your troubleshooting skills in your application. Provide specific examples of how you've successfully managed hardware inventories, assisted with software updates, or maintained endpoint security compliance in previous roles.
How to prepare for a job interview at Click To Hired
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop support, particularly in a Windows environment. Highlight any specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on expertise.
✨Certifications Matter
Since the role requires ITIL Foundation or CompTIA certifications, make sure to mention these qualifications prominently. Be ready to explain how your certification knowledge applies to real-world situations, especially in managing IT services and support.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare examples of past challenges you've faced in IT support and how you approached solving them. This will showcase your analytical skills and ability to work under pressure.
✨Emphasise Communication Skills
As a Desktop Support Technician, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be ready to discuss how you handle user frustrations and ensure a positive support experience.
