Senior Software Engineer MES

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2024 were over $2 billion.

The Senior Software Engineer MES is responsible for ensuring the stability, reliability, and continuous improvement of Manufacturing Execution Systems. This role focuses on providing expert support, maintenance, and enhancements for currently used MES platforms (Critical Manufacturing & Delmia Apriso), enabling efficient production operations and rapid issue resolution. The ideal candidate combines technical troubleshooting skills with a strong understanding of manufacturing processes and a commitment to delivering excellent service to business users.

• Deliver second-line support for MES platforms, addressing incidents, service requests, and user queries in a timely manner.
• Troubleshoot, debug, and resolve MES system issues, escalating complex problems as needed.
• Perform routine system maintenance, upgrades, and patches to ensure optimal performance and compliance.
• Collaborate with cross-functional teams (production, QA, IT) to analyze and resolve MES-related problems.
• Document support activities, solutions, and system modifications for traceability and compliance.
• Participate in root cause analysis and implement corrective/preventive actions for recurring issues.
• Develop or configure new or updated system functionalities.
• Write clean, efficient, and maintainable code for MES systems, adhering to best practices and coding standards.
• Provide training and support to MES users, promoting best practices and system adoption.
• Stay updated on MES (CMF & Apriso) developments and recommend improvements.
• Contribute to the testing and deployment of new MES functionalities and integrations.
• Assist in task estimation, planning, and continuous improvement initiatives for MES support activities.
• Apply agile methodologies and principles to manage projects and deliver value quickly and efficiently.

• More than 5 years of experience in applications of IT support, with a focus on regulatory and Quality Solutions.
• Experience supporting and maintaining MES platforms, specifically CMF and/or Apriso.
• Proficient communication skills to align with Business Users.
• Proficient in troubleshooting, debugging, and resolving software and system issues in a manufacturing environment.
• Strong understanding of manufacturing processes and MES workflows.
• Familiarity with database technologies (e.g., SQL), scripting, and integration with shop-floor equipment.
• Knowledge of ITIL (IT infrastructure Library) or similar service management frameworks is an advantage.
• Experience with software development methodologies (e.g., Agile) and version control systems (e.g., GitHub).
• Proficient in one or more programming languages relevant to MES systems (e.g., Python, Java, C#, JavaScript/TypeScript).
• Excellent problem-solving, analytical, and communication skills.
• Ability to document technical solutions and provide user training.
• Team player with strong collaboration skills across technical and non-technical stakeholders.
• Willingness to participate in on-call support rotations and respond to urgent production issues when required.

• A Bachelor's / Masters degree in Engineering, Software development, Information technology, or a related field. Advanced degrees or certifications are a plus.
• ITIL 4, GMP or Database technologies is a plus.

Position involves travel up to 10% of the time, mostly within Europe, Asia Pacific, and Americas. Most trips will include overnight travel.

Hybrid working model, driven by business requirements as Convatec has a flexible approach to office working.

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.