Senior Consultant - Service Design 1

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About EY Seren

Growth comes from solving problems that matter for people, customers, patients, employees, and society at large. At EY Seren, we are building a better working world, by putting the human first. Our work is rooted in the way people make decisions, it helps us to help businesses make better choices and solve the most pressing problems. We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work.

The opportunity

We’re one of the biggest and most mature Service Design functions in the world, the elder statesperson of Service Design if you will. We’ve been around for 17 years and been part of EY for the last five. The work we do is big. Big in scale, big in ambition, big in impact - and big projects get taken seriously. We don’t create outputs for the sake of it. We don’t create work that sits in drawers, never to be revisited. We create work that is driven to implementation. The work we do is varied. We work across sectors (from government, healthcare, financial services and fast moving consumer goods) to tackle a huge variety of problems in a huge variety of ways.

Your key responsibilities

• Delivery of high-quality design assets that articulate customer insights, journeys and experiences
• Demonstrate consistent commitment to EY Seren and our professional standards, and enhance our brand with clients and other stakeholders
• Supervise project work prepared by junior consultants, providing feedback and guidance on quality outputs
• Focus team members on delivering quality and encourage them to ask critical questions and share their opinions, ideas and concerns openly
• Convey complex information by using compelling and visual methods and storytelling that is engaging for audiences
• Identify and promote opportunities for process improvements, experiment with ideas and review outcomes to deliver the best possible solutions
• Lead the development and delivery of client and internal communications (written, spoken or visual)
• Craft ideation requirements / briefs and work with the team to generate ideas that meet the brief
• Co-lead and support running and facilitation of workshops
• Apply an understanding of client needs to identify critical outcomes, barriers to success and changes in expectations or scope

Skills and attributes

• Build positive relationships with clients with integrity and authenticity; understanding the client's perspective and organizational culture
• Deliver and promote exceptional service on engagements: apply an understanding of client needs to identify critical outcomes, barriers to success, and changes in expectations or scope
• Maintain open and proactive communication and build credible relationships with the client by demonstrating technical skills and knowledge
• Communicate with confidence, integrity and authenticity to build strong and positive relationships with clients, colleagues and project teams
• Demonstrate self-awareness when dealing with others and adapt own approach based on differences in individual styles and backgrounds
• Able to coach team members and undertake knowledge share with team

To qualify for the role you must

• Be able to describe EY Seren capabilities and commitments accurately when discussing possible business opportunities with external contacts
• Show that you have consistently produced service design work of high quality that is accurate, complete and compelling