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For Companies At a Glance
- Tasks: Help customers save energy and reduce bills while promoting sustainability in your community.
- Company: Utilita Energy is a forward-thinking company focused on fairness, smart technology, and sustainability.
- Benefits: Enjoy 25 days leave, private healthcare, mental wellbeing support, and exclusive discounts.
- Why this job: Join a mission-driven team making a real impact on the planet and local communities.
- Qualifications: A passion for sustainability, great communication skills, and a proactive attitude are essential.
- Other info: Gain an ISEP qualification while working in a supportive and innovative environment.
The predicted salary is between 22000 - 29000 £ per year.
Join us as an Energy Expert in our West Brom Hub – Empowering People & Supporting Sustainability.
Are you passionate about helping others and making a real difference in your community? We’re looking for friendly, proactive individuals to join our West Bromwich Energy Hub team, where customer care, community support, and sustainability go hand in hand.
What You’ll Be Doing
- As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community.
- You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services.
- You’ll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services.
- Using our in-house CRM system, you’ll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future.
- Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility.
- By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact.
What We’re Looking For
- A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification.
- A passion for helping people and making a difference.
- Great communication skills across all channels.
- A proactive, can-do attitude.
Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About Us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Energy Expert employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Expert
✨Tip Number 1
Familiarise yourself with Utilita Energy's mission and values, especially their commitment to sustainability and community support. This will help you align your answers during the interview with what they stand for, showing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've helped others in your community or demonstrated a passion for sustainability. This role is all about empowering customers, so showcasing your relevant experiences can set you apart from other candidates.
✨Tip Number 3
Brush up on your communication skills, particularly in translating technical information into everyday language. Practising how to explain energy-saving tips or eco-friendly products in simple terms will be beneficial, as this is a key part of the Energy Expert role.
✨Tip Number 4
Network with current or former employees of Utilita Energy if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Energy Expert
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Energy Expert. Familiarise yourself with Utilita Energy's mission and values, especially their focus on sustainability and community engagement.
Tailor Your CV: Highlight relevant experience in customer service and sustainability. Use specific examples that demonstrate your ability to communicate effectively and your passion for helping others, as these are key traits they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with their mission of promoting sustainability and community support. Be sure to include any relevant qualifications or experiences that set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Utilita Energy
✨Show Your Passion for Sustainability
Make sure to express your genuine interest in sustainability during the interview. Utilita Energy is looking for candidates who are not just knowledgeable but also passionate about making a difference in their community.
✨Demonstrate Excellent Communication Skills
As an Energy Expert, you'll be the first point of contact for customers. Practice clear and concise communication, and be ready to explain technical information in simple terms. This will show that you can effectively engage with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations or challenges related to energy-saving advice. Think of examples from your past experiences where you've successfully helped others or resolved issues.
✨Research Utilita Energy's Values
Familiarise yourself with Utilita's core values: Fairness, Smart, and Sustainability. Be prepared to discuss how these values resonate with you and how you can embody them in your role as an Energy Expert.
