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- Tasks: Lead and motivate a team to deliver exceptional customer service and improve store operations.
- Company: B&Q is dedicated to helping customers create their dream homes with innovative ideas and support.
- Benefits: Enjoy competitive pay, generous holidays, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact on customer experiences.
- Qualifications: Retail experience, strong problem-solving skills, and a positive attitude towards learning and teamwork.
- Other info: Flexible shifts available, including weekends and evenings, to fit your lifestyle.
The predicted salary is between 26199 - 27766 £ per year.
Team Leader - Decor & Surfaces
Full time - 36.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 8.00pm
£26,199.81 - £27,766.83
B&Q Sprucefield
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Team Leader and you’ll be a big part of this.
What’s the job?
Great stores rely on great teams. You’ll help us develop both. Motivating, developing and supporting every member of your team, you’ll provide them with everything they need to give our customers the very best. You’ll manage resources and lead by example when it comes to safety and customer service. You’ll get creative too – finding and taking opportunities to do things differently and make things better.
What we need:
- With bags of retail experience and the ability to really get the best out of people, you’ll feel right at home with us.
- You’re a brilliant problem solver – comfortable making decisions quickly and putting them into action.
- Positive and curious, you’re full of ideas about how to improve the customer and colleague experience.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Team Leader - NI employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - NI
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding their commitment to customer service and community can help you align your answers during the interview, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where you motivated team members or improved customer experiences, as this will demonstrate your leadership skills effectively.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of scenarios where you had to make quick decisions. Be ready to discuss these examples in detail, as they will illustrate your capability to handle the fast-paced retail environment.
✨Tip Number 4
Express your willingness to embrace new technology and learning opportunities. B&Q values innovation, so discussing how you've adapted to new tools or processes in previous roles can set you apart from other candidates.
We think you need these skills to ace Team Leader - NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and leadership skills. Use specific examples that demonstrate your ability to motivate and develop a team, as well as your problem-solving capabilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Team Leader position at B&Q. Mention how your values align with their commitment to diversity and inclusion, and provide examples of how you've improved customer experiences in previous roles.
Showcase Your Flexibility: Since the role requires working on a rota that includes weekends and evenings, be sure to mention your availability and willingness to work flexible hours. This shows you are committed and adaptable.
Prepare for the Interview: If invited for an interview, prepare by thinking about how you would handle various scenarios related to team management and customer service. Be ready to discuss your ideas for improving the colleague and customer experience at B&Q.
How to prepare for a job interview at B&Q
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to problem-solving and decision-making.
✨Emphasise Customer Service Experience
Highlight your experience in retail and how you’ve enhanced customer experiences. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction.
✨Be Creative with Solutions
The role requires innovative thinking. Think of examples where you identified opportunities for improvement and implemented creative solutions. This will show your potential employer that you can think outside the box.
✨Demonstrate Flexibility and Adaptability
Since the job involves working varied shifts, express your willingness to adapt to different schedules. Share experiences where you successfully managed changing priorities or worked under pressure.
