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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading home improvement retailer committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, 6.6 weeks holiday, shopping discounts, and wellness support.
- Why this job: Be part of a supportive team where your contributions are valued and celebrated.
- Qualifications: Eager to learn, friendly, and comfortable with technology; teamwork is essential.
- Other info: Flexible working hours including weekends and evenings; training in paint-mixing and timber cutting provided.
The predicted salary is between 24000 - 36000 £ per year.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and ensuring your store looks great. You’ll have opportunities to be trained in paint-mixing and timber cutting, but delivering excellent customer service will be your main goal.
What we need:
- We are looking for someone who is eager to help, eager to learn, and a little obsessed with home improvement.
- You should be friendly, outgoing, and enjoy helping others.
- You’ll be comfortable using new technology and learning new ways of working.
- Teamwork is essential, and flexibility to work on a rota including weekends, evenings, and bank holidays is required.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to various networks that support our colleagues and allies, helping us to embed diversity and inclusion into our business.
We recognize that wellness means different things to different people, and we want to support colleagues to be at their best and feel well by offering a range of benefits. These include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more. We also provide generous breaks to ensure you’re refreshed and able to perform at your best.
For support during the application or interview process, please contact us for any recruitment adjustments.
Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in home improvement. Being knowledgeable about popular products and techniques will not only impress your interviewers but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you articulate how you would handle various customer interactions, showcasing your friendly and outgoing nature.
✨Tip Number 3
Demonstrate your teamwork abilities by sharing examples of past experiences where you successfully collaborated with others. Highlighting your flexibility and willingness to work on a rota will also be beneficial.
✨Tip Number 4
Show your eagerness to learn by researching the training opportunities available at B&Q. Mentioning specific skills like paint-mixing or timber cutting during your conversation can set you apart as a proactive candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Advisor. Highlight key responsibilities such as customer service, teamwork, and sales skills in your application.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles, teamwork experiences, and your passion for home improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you have helped customers in the past and your eagerness to learn new skills like paint-mixing and timber cutting.
Showcase Your Personality: Since the company values friendliness and outgoing personalities, let your character shine through in your application. Use a conversational tone and express your passion for helping others and working in a team.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it will resonate well with the interviewers.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight your ability to listen to customers' needs and offer tailored solutions, as this is crucial for the role of a Customer Advisor.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and your willingness to adapt to different schedules. Mention any previous roles where you collaborated with others to achieve common goals, as teamwork is essential for this position.
✨Familiarise Yourself with Technology
Since the role involves using new technology, take some time to learn about any relevant tools or systems that may be used in the store. Showing that you're tech-savvy and eager to learn will impress the interviewers.
