Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with their automotive needs and provide top-notch service.
- Company: Join O'Reilly Auto Parts, a leader in the automotive retail industry with a strong promote-from-within culture.
- Benefits: Enjoy competitive wages, paid time off, and tuition assistance for your education.
- Why this job: Be part of a supportive team that values growth and offers diverse career opportunities.
- Qualifications: Must have customer service skills, multitasking ability, and familiarity with automotive parts.
- Other info: Fluency in Spanish is a plus; training provided for specific tasks.
The predicted salary is between 24000 - 36000 £ per year.
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
ESSENTIAL JOB FUNCTIONS
- Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
- Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
- Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
- Complete assigned company training relevant to position.
- Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
- Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
- Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
- Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
- Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
- Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
- All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
- Required: Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Parts Specialist employer: O'Reilly Auto Parts
Contact Detail:
O'Reilly Auto Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Specialist
✨Tip Number 1
Familiarise yourself with the automotive parts industry and the specific products offered by O'Reilly Auto Parts. Understanding the common parts and services will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since this role requires excellent communication, being able to handle various customer interactions smoothly will set you apart from other candidates.
✨Tip Number 3
If you have ASE certification or any relevant qualifications, be prepared to discuss how they apply to the role. Highlighting your certifications can show your commitment to the industry and enhance your credibility with potential employers.
✨Tip Number 4
Demonstrate your ability to multitask effectively. During the interview, share examples of how you've successfully managed multiple responsibilities in previous roles, especially in a fast-paced environment like retail.
We think you need these skills to ace Parts Specialist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Parts Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, automotive parts knowledge, and any certifications like ASE. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team at O'Reilly Auto Parts.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Parts Specialist role.
How to prepare for a job interview at O'Reilly Auto Parts
✨Know the Company and Its Services
Before your interview, take some time to research O'Reilly Auto Parts and their customer service programs like Hi-5 and Low Price Guarantee. Understanding their values and services will help you align your answers with what they prioritise.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle complaints and resolve issues in a friendly manner.
✨Familiarise Yourself with Automotive Parts
Brush up on your knowledge of automotive parts and cataloguing systems. Being able to speak confidently about these topics will show that you're serious about the role and can hit the ground running.
✨Practice Multitasking Scenarios
The job requires multitasking between phone calls and in-store customers. Prepare for situational questions that test your ability to manage multiple tasks effectively, showcasing your organisational skills and calmness under pressure.
