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- Tasks: Lead the creation of user-friendly operational guidance for a national data platform.
- Company: Join a forward-thinking organisation focused on impactful digital solutions.
- Benefits: Enjoy flexible working options and a collaborative team culture.
- Why this job: Make a real difference by ensuring guidance is accessible and user-centred.
- Qualifications: Experience in developing operational guidance and strong communication skills required.
- Other info: Ideal for those passionate about user experience and digital services.
The predicted salary is between 28800 - 48000 £ per year.
This role will be responsible for the end-to-end delivery of clear, user-focused operational guidance to support a new national data platform implementation. The role will manage drafting, stakeholder engagement, review, iteration, accessibility compliance, and publication of the guidance, ensuring it is fit for use by businesses, local authorities, and other stakeholders.
Key Responsibilities
- Lead the development, review, and publication of draft and final operational guidance in collaboration with content designers, technical authors, and policy colleagues.
- Develop and manage a clear delivery plan for the guidance workstream, aligned with programme milestones and dependencies with policy, regulatory, and technical delivery teams.
- Ensure that guidance is clear, accurate, and user-centred, supporting effective adoption and compliance by stakeholders.
- Coordinate stakeholder engagement activities to gather feedback, including running workshops and testing sessions with user groups.
- Ensure the guidance meets government digital service standards, accessibility requirements, and is aligned with applicable policies and legislation.
- Work with technical and policy subject matter experts to translate complex requirements into accessible operational guidance.
- Manage risks and issues within the guidance workstream, escalating where necessary and ensuring mitigation plans are in place.
- Oversee publication planning, working with communications teams to prepare public-facing materials and announcements.
- Report on progress to programme governance, providing clear status updates, risks, and next steps.
Required Skills and Experience
- Experience leading the development of operational or policy guidance within a government, regulatory, or complex delivery environment.
- Strong understanding of user-centred design principles and experience working with content designers and user researchers.
- Experience coordinating cross-functional teams including technical specialists, policy leads, content designers, and user researchers.
- Knowledge of accessibility standards and experience ensuring guidance meets accessibility and plain English requirements.
- Excellent written and verbal communication skills, with the ability to translate complex technical and policy concepts into clear, usable information.
- Strong planning and organisational skills, with experience managing delivery plans, risks, and dependencies across multi-disciplinary teams.
- Ability to manage stakeholder relationships effectively, building trust and ensuring constructive collaboration.
- Experience working in environments with clear deadlines and structured milestones.
Desirable Skills
- Familiarity with government digital service standards and content design approaches.
- Experience supporting the operationalisation of digital platforms or data services.
- Understanding of the policy and regulatory development process.
Personal Attributes
- User-focused mindset with a commitment to delivering accessible and practical guidance.
- Comfortable working in a fast-paced environment with multiple stakeholders.
- Able to work autonomously while collaborating closely with others.
- Proactive, organised, and delivery-focused.
Content Designer employer: VE3
Contact Detail:
VE3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer
✨Tip Number 1
Familiarise yourself with user-centred design principles. Understanding how to create content that is accessible and easy to understand will be crucial in this role. Consider researching best practices in content design to demonstrate your knowledge during interviews.
✨Tip Number 2
Engage with stakeholders early on. Building relationships with potential collaborators can give you insights into their needs and expectations. This proactive approach will not only help you gather valuable feedback but also showcase your ability to manage stakeholder relationships effectively.
✨Tip Number 3
Brush up on your project management skills. Since the role involves managing delivery plans and coordinating cross-functional teams, being able to demonstrate your organisational skills and experience with planning tools will set you apart from other candidates.
✨Tip Number 4
Stay updated on government digital service standards and accessibility requirements. Showing that you are knowledgeable about these standards will highlight your commitment to producing high-quality, compliant guidance, which is essential for this position.
We think you need these skills to ace Content Designer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Content Designer role. Tailor your application to highlight how your skills and experiences align with the job description.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience in developing operational or policy guidance, especially within a government or regulatory context. Provide specific examples that demonstrate your understanding of user-centred design principles and your ability to manage cross-functional teams.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application reflects your ability to translate complex concepts into clear, usable information. Use concise language and structure your documents well to showcase your communication prowess.
Demonstrate Stakeholder Engagement: Include examples of how you've successfully coordinated stakeholder engagement activities in the past. Mention any workshops or testing sessions you've facilitated, and how you gathered and implemented feedback to improve guidance materials.
How to prepare for a job interview at VE3
✨Showcase Your User-Centred Design Knowledge
Make sure to highlight your understanding of user-centred design principles during the interview. Be prepared to discuss how you've applied these principles in past projects, especially when creating operational guidance or working with content designers.
✨Demonstrate Stakeholder Engagement Skills
Prepare examples of how you've successfully coordinated stakeholder engagement activities. Discuss any workshops or testing sessions you've run, and how you gathered and implemented feedback from various user groups.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this role, practice explaining complex concepts in simple terms. You might be asked to translate technical jargon into accessible language, so be ready to demonstrate this skill.
✨Be Organised and Proactive
Show that you can manage delivery plans and risks effectively. Bring examples of how you've handled tight deadlines and structured milestones in previous roles, and explain your approach to keeping projects on track while collaborating with cross-functional teams.
