Deputy Head of Training

Deputy Manager – Domiciliary Care Service Newport £35,000 per annum Monday-Friday 9-5

Are you an experienced deputy manager looking for a clear progression path? Brook Street are excited to offer a Deputy Manager role for a growing domiciliary company who provide a recovery-focussed approach, supporting individuals with learning disabilities, mental health needs and substance misuse.

Benefits:

• Christmas and Birthday rewards.
• Opportunities for career progression and funded qualifications.
• Competitive salary and paid annual leave.
• Pension scheme and staff wellbeing initiatives.
• Supportive leadership and professional development culture.

The Role:

You will support the Registered Manager in the leadership and delivery of a high-quality domiciliary care service that promotes dignity, independence, and individual well-being. The Deputy Manager will ensure compliance with CIW standards while promoting a culture of empowerment, accountability, and continuous improvement.

Key Responsibilities:

• Support the Registered Manager in day-to-day operations across seven sites in Newport.
• Oversee the creation and review of person-centred care and support plans aligned with individual outcomes.
• Ensure individual risk assessments are in place, up to date, and proportionate to the needs and circumstances of each person supported.
• Contribute to regulatory inspections, audits, and internal quality assurance processes.

Person-Centred Support:

• Promote rights-based, outcome-focused care in accordance with the Social Services and Well-being (Wales) Act 2014.
• Ensure each individual’s voice and preferences are reflected in their support and planning.
• Ensure compliance with the Welsh Language Standards and actively promote the Active Offer.

Leadership and Staff Supervision:

• Line manage and support senior support workers and support workers.
• Lead recruitment, induction, training, and ongoing professional development.
• Conduct regular supervision and appraisals, fostering a culture of learning and high performance.

Quality Assurance & Governance:

• Support the Registered Manager with preparation of Quality-of-Care Reviews and service improvement plans.
• Maintain accurate records of care delivery, incidents, complaints, audits, and regulatory reporting.
• Monitor the implementation of care plans and individual risk assessments, ensuring they are regularly reviewed and acted upon appropriately.

Safeguarding and Risk Management:

• Actively identify and respond to safeguarding concerns in line with All Wales Safeguarding Procedures.
• Ensure robust individual risk assessments are carried out and regularly updated for service users and staff safety.
• Promote a safe and responsive environment for both service users and staff.

External Liaison and Partnership:

• Maintain effective relationships with families, healthcare professionals, commissioners, and external agencies.
• Represent the service in multidisciplinary meetings and care reviews.

On-Call Duties:

• Participate in an on-call rota providing out-of-hours support and emergency leadership.
• Rota basis shared between Manager, Deputy and Senior. Additional pay for weekend on call and hourly rate if called in.
• Coordinate cover in event of absence and step in to cover shift as a last resort.

Qualifications & Experience:

• Essential: QCF Level 5 Diploma in Leadership for Health and Social Care Services.
• Minimum of 2 years’ experience in a supervisory or management role in domiciliary or community-based care.
• Strong knowledge of care regulations, including CIW standards, safeguarding, and person-centred planning.
• Proven ability to manage teams, oversee care delivery, and handle complex situations effectively.

• Desirable: Additional training in Positive Behaviour Support (PBS), trauma-informed care, or mental health.
• Understanding of outcome-based commissioning and Active Support.
• Full UK driving licence and access to a vehicle.

Key Values:

• Respect: Upholding dignity, rights, and choices of every individual.
• Empowerment: Supporting people to make their own decisions and live as independently as possible.
• Compassion: Delivering care with kindness, patience, and empathy.
• Integrity: Acting with honesty, transparency, and accountability.
• Inclusion: Valuing diversity and promoting equality in all aspects of care and leadership.
• Collaboration: Working openly and effectively with teams, service users, families, and professionals.
• Commitment to Excellence: Striving for continuous improvement in quality of care and professional development.

Apply online or call Hannah on 02920224577