Global Chief Underwriting & Claims Officer

The Global Chief Underwriting and Claims Officer, Protection is one of the global leaders of Pacific Life Re’s Protection line of business. In addition to having global responsibility for the performance of Underwriting and Claims teams, you will share responsibility for the overall leadership of Pacific Life Re’s global Protection business through your participation in the Global Protection Executive Committee (GPEC). The successful candidate in this role, working closely with each of the UW&C VPs, will be responsible for ensuring that the individual market Underwriting and Claims teams are completing their duties to a high quality (in line with the company’s risk appetite) and that their decisions are balanced and positively impact long-term organisational goals.

As part of this role, you will be expected to be a promoter of best practice decision making across the business. You will be responsible for setting, in line with the company’s vision, the global vision for the Underwriting and Claims function and ensuring buy-in and alignment from the market pricing teams. You will set and lead our Underwriting and Claims development, including in the areas of the use of technology, the delivery and upkeep of Ocean, and delivering on Underwriting and Claims digital research projects. You will also be expected to be the global lead for the company’s predictive underwriting / modelling initiatives.

Key Responsibilities:

• Provide strong leadership for the global Underwriting and Claims function by ensuring the following across the Protection line of business:

• Set and communicate the Underwriting and Claims strategy and policies governing new business accepted and claims paid by the company.
• Ensure that a strong global underwriting and claims community is in place and technical oversight of internal and external underwriting and claims management is in place.
• Oversight of consistent governance and risk management practices.
• Decision making across the global function appropriately balances the needs of the company and commercial realities.
• Learning and development activity is appropriately prioritised.
• The underwriting and claims teams are sufficiently focused on leveraging synergies across other technical teams within the protection line of business including Pricing, Medical Analytics and Strategic Analytics.
• The global underwriting and claims response to key emerging risks and issues is appropriate and timely.
• A culture of continuous improvement exists across the global function.
• A culture of risk management is in place such that the global function exhibits strong risk culture and awareness with open/healthy challenge and a proactive approach to identifying, fixing and learning from control failures.

Qualifications & Expertise:

• At least 10 years’ experience in life (re)insurance underwriting and/or claims with an understanding of the underwriting and product dynamics of several markets.
• Skilled influencer/communicator with demonstrable confidence, maturity and gravitas in a wide range of settings, including client meetings.
• Highly commercial and able to negotiate with skill in challenging situations whilst maintaining the integrity of working relationships.
• Demonstrable track record of effective leadership and people management, motivation and development.
• Proven track record in establishing and maintaining strong client relationships.
• Ability to set and deliver compelling strategies in a challenging business environment.
• Demonstrated ability to make high-quality and well-balanced decisions in the face of ambiguity.
• Strong leadership, managerial and influencing skills and an ability to operate at all levels.
• Strong knowledge and understanding of risk frameworks and controls.
• Proven track record of delivering major strategic change programmes.

Working For Pacific Life Re:

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well-being initiatives.

Benefits (Only for Permanent and Fixed Term Employees):

• Stakeholder Pension Scheme
• Life Assurance
• Subsidised Gym Membership
• Private Medical Insurance
• Season Ticket Loan
• Eye Care
• Employee Assistance Programme
• Group Income Protection
• Wellness Benefits

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities.