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- Tasks: Support engines and rolling stock, ensuring efficient product operation throughout their lifecycle.
- Company: Join a dynamic team focused on delivering top-notch technical support and service coordination.
- Benefits: Enjoy a company van, paid expenses, and a structured on-call allowance with every other weekend off.
- Why this job: Be part of a hands-on role that combines technical skills with customer service in a supportive environment.
- Qualifications: Must have ONC or NVQ Level 3 in Mechanical or Electrical Engineering and a full UK driving licence.
- Other info: Accommodation provided when working away; enjoy a flexible, proactive work culture.
The predicted salary is between 45000 - 55000 £ per year.
Location: South of Birmingham territory - covering the region down to around Salisbury
Salary: £45,000 - £55,000 per annum (depending on experience)
Contract: Full-time, 45 hours per week (no overtime)
Start: ASAP
Package includes:
- Company van
- All expenses paid
- Paid on-call rota (every other weekend, paid regardless of callout)
Role Overview:
We are looking for a Product Support Coordinator to join our team, covering a region from south of Birmingham down to Salisbury. This is a field-based role supporting engines and rolling stock across multiple customer sites, combining technical support with coordination of service delivery.
You will be responsible for ensuring products operate efficiently through their full lifecycle - from installation and servicing to warranty and technical support. The role is hands-on and involves some travel, but you will be fully supported with vehicle, expenses, and a structured on-call allowance.
Key Responsibilities:
- Oversee and deliver product installations, servicing, and support activity.
- Coordinate with the Project Management team to ensure work is completed on time and within budget.
- Ensure compliance with all health, safety, and environmental standards.
- Provide a reliable point of contact for customers and handle any issues or complaints professionally.
- Use lean practices (such as 5S) to drive efficiency and improvements in support delivery.
What we are looking for:
Essential qualifications:
- ONC or NVQ Level 3 (Mechanical or Electrical Engineering)
- Full UK driving licence
- Strong mechanical and/or electrical fault-finding skills
- Comfortable using MS Excel and compiling technical reports
Desirable qualifications:
- HNC/HND or NVQ Level 4
- Project Management or NEBOSH/IOSH certification
Key traits:
- Flexible and hands-on with a proactive approach
- Confident working independently and leading tasks across multiple sites
- Strong focus on customer service and delivering high-quality support
- Rolling stock experience.
Additional Info:
Accommodation is provided when working away on-call is scheduled every other weekend and paid regardless of callout.
Product Support Coordinator (Engines / Rolling Stock) employer: Shorterm Group
Contact Detail:
Shorterm Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Coordinator (Engines / Rolling Stock)
✨Tip Number 1
Familiarise yourself with the specific engines and rolling stock products that we support. Understanding the technical aspects and common issues can help you stand out during discussions with our team.
✨Tip Number 2
Network with professionals in the field of mechanical and electrical engineering, especially those with experience in rolling stock. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully handled technical challenges in previous roles. Be ready to discuss these scenarios during any interviews or informal chats.
✨Tip Number 4
Showcase your customer service skills by highlighting experiences where you've effectively managed client relationships or resolved complaints. This is crucial for the Product Support Coordinator role, as you'll be the main point of contact for our customers.
We think you need these skills to ace Product Support Coordinator (Engines / Rolling Stock)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Product Support Coordinator position. Tailor your application to highlight relevant experience in mechanical or electrical engineering.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved product support, installations, or customer service. Mention specific examples where you successfully resolved issues or improved processes.
Showcase Technical Skills: Make sure to detail your technical skills, especially in fault-finding and using MS Excel. If you have experience with rolling stock or similar industries, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also demonstrates your proactive approach and commitment to customer service. Use this opportunity to convey your enthusiasm for the role and the company.
How to prepare for a job interview at Shorterm Group
✨Showcase Your Technical Skills
Make sure to highlight your mechanical and electrical fault-finding skills during the interview. Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past, as this role heavily relies on your ability to troubleshoot effectively.
✨Demonstrate Customer Service Focus
Since the role involves being a reliable point of contact for customers, it's crucial to convey your commitment to high-quality customer service. Share experiences where you handled customer complaints or issues professionally, showcasing your proactive approach to problem-solving.
✨Familiarise Yourself with Lean Practices
The company values efficiency and improvements in support delivery through lean practices. Brush up on concepts like 5S and be ready to discuss how you have implemented similar practices in previous roles to enhance productivity and service quality.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to coordinate service delivery and manage multiple tasks across various sites. Think of situations where you had to balance competing priorities and ensure compliance with health, safety, and environmental standards.
