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- Tasks: Assist customers through calls, emails, and webchat while ensuring top-notch service.
- Company: Attega Group partners with clients to deliver exceptional customer service solutions.
- Benefits: Enjoy 25 days holiday, employee discounts, on-site events, and parking.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: This is a full-time, temp-to-perm role with Monday to Friday hours.
Temp to Perm Customer Service Advisor
£13.44 per hour / £24,468.28 per annum
Andover
Full Time | Temporary to Perm
Monday to Friday | 9am – 5pm
Do you enjoy helping customers and have good communication skills? Attega Group is currently partnering exclusively with our client in recruiting a customer service advisor to join the team. The main purpose of this role is to deal with customer requests via different channels such as emails and calls. In return, our client is offering a salary of £13.44 per hour plus benefits, including 25 days holiday, employee discounts, on-site events and onsite parking. This is a full-time, temporary to permanent role. The hours of work will be 9am - 5pm, Monday to Friday.
Reporting to the Line Manager your responsibilities will include:
- Being the first point of contact for customers via calls, email, webchat and walk-ins
- Responding to all customer queries in a professional and timely manner
- Liaising with external departments on delivery SLA’s
- Ensuring all customers are receiving the highest level of customer service
The ideal candidate:
- Be immediately available or have little notice
- Have strong customer service skills
- Excellent communication skills written, oral and listening
- Be available to work in the office Monday to Friday
For more information on our Customer Service role, please contact Abby in the Attega Group offices today.
Customer Services Advisor employer: Attega Group Ltd
Contact Detail:
Attega Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer queries will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent verbal and written communication, consider role-playing with a friend or family member to refine your responses to customer inquiries.
✨Tip Number 3
Research the company and its values. Knowing what the company stands for will allow you to align your answers with their mission during the interview, showing that you're a good cultural fit.
✨Tip Number 4
Be prepared to discuss your availability. Since the role requires immediate availability, be ready to confirm your start date and any flexibility you can offer during the interview.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to detail your previous roles, focusing on achievements and skills that demonstrate your ability to handle customer queries effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and your commitment to providing excellent service.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Attega Group Ltd
✨Showcase Your Communication Skills
As a Customer Services Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to handle customer queries effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as dealing with an unhappy customer or managing multiple requests at once. Be ready to discuss how you would handle these situations, showcasing your problem-solving skills.
✨Research the Company
Familiarise yourself with the company’s values and services. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you are genuinely interested in the role.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that reflect your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the customer service department.
