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- Tasks: Assist students with inquiries and ensure high-quality communication across various channels.
- Company: Join Coventry University Group, a leader in student engagement and satisfaction.
- Benefits: Earn £13 per hour with flexible working hours and a supportive team environment.
- Why this job: Make a real impact on students' journeys while developing your customer service skills.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Must be available from 4th to 22nd August 2025, including weekends.
Coventry City Centre Based £13 per hour. Must be available for the complete duration of the assignment starting Monday 4th to 22nd August 2025. You will need to be available to work Saturday 16th August and Sunday 17th July 2025 (a day off in the week will be given).
We are currently recruiting for Customer Service Advisors to assist with 2025 Clearing. Coventry University Group is building a new approach to student engagement and retention to achieve stretching student recruitment, satisfaction, retention and progression targets.
Core Duties and Responsibilities:- Offer a welcoming and reassuring voice across all communications channels, for inbound enquiries and outbound engagement with both current and future students.
- Responsible for achieving individual targets at key steps within the customer journey including engagement, retention, progression and for targets related to customer satisfaction.
- Take ownership for any enquiry or issue from the time it is raised to its resolution with the customer. Understand when to arrange specialist intervention or consult expert advice, ensuring the customer is informed and engaged throughout.
- Ensure all interactions with customers are considered, timely, accurate and of the highest quality across all platforms. Be responsible for your contribution towards team targets including time to first response and first contact resolution.
- Have up-to-date product knowledge of the university's courses, processes and relevant services across all campuses, taking responsibility to find out when information is incomplete or has changed.
- Engage effectively, tailoring your response and approach via telephone, face to face, live chat, e-mail, instant messaging, SMS, social media and other channels.
Customer Service Advisors employer: thefutureworks
Contact Detail:
thefutureworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Familiarise yourself with Coventry University Group's courses and services. This knowledge will not only help you answer queries effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills across various platforms. Since the role involves engaging with students through different channels, being comfortable with phone calls, emails, and live chats will give you an edge.
✨Tip Number 3
Showcase your problem-solving abilities in any interactions you have prior to applying. Whether it's in a casual conversation or a customer service scenario, demonstrating how you handle issues can set you apart.
✨Tip Number 4
Be prepared to discuss your approach to customer satisfaction. Think of examples where you've gone above and beyond for customers, as this aligns perfectly with the responsibilities of the Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the core duties and responsibilities of a Customer Service Advisor. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Provide specific examples of how you've successfully handled customer enquiries or resolved issues in the past.
Showcase Communication Skills: Since the role involves engaging with students across various channels, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in different situations.
Be Available: Mention your availability for the entire duration of the assignment, including the specific dates required. This shows your commitment and willingness to meet the job's demands.
How to prepare for a job interview at thefutureworks
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully handled customer inquiries or resolved issues.
✨Research Coventry University Group
Familiarise yourself with Coventry University Group's approach to student engagement and retention. Understanding their values and goals will help you align your answers with what they are looking for in a candidate, showing that you are genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Prepare by thinking of examples where you took ownership of an issue and resolved it effectively. This will showcase your problem-solving skills and commitment to customer satisfaction.
✨Demonstrate Adaptability
The role requires engaging with customers across various channels. Highlight your adaptability by sharing experiences where you successfully switched between different communication methods, such as phone calls, emails, or live chats, to meet customer needs.
