Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support engines and rolling stock, ensuring efficient product operation and service delivery.
- Company: Join a dynamic team focused on technical support and customer satisfaction.
- Benefits: Enjoy a company van, paid expenses, and a structured on-call allowance.
- Why this job: Gain hands-on experience while travelling and making a real impact in the industry.
- Qualifications: Must have ONC/NVQ Level 3 in Mechanical/Electrical Engineering and a full UK driving licence.
- Other info: Accommodation provided when working away; on-call every other weekend with pay.
The predicted salary is between 45000 - 55000 £ per year.
Location: South of Birmingham territory - covering the region down to around Salisbury
Salary: £45,000 - £55,000 per annum (depending on experience)
Contract: Full-time, 45 hours per week (no overtime)
Start: ASAP
Package includes:
- Company van
- All expenses paid
- Paid on-call rota (every other weekend, paid regardless of callout)
Role Overview:
We are looking for a Product Support Coordinator to join our team, covering a region from south of Birmingham down to Salisbury. This is a field-based role supporting engines and rolling stock across multiple customer sites, combining technical support with coordination of service delivery. You'll be responsible for ensuring products operate efficiently through their full lifecycle - from installation and servicing to warranty and technical support. The role is hands-on and involves some travel, but you'll be fully supported with vehicle, expenses, and a structured on-call allowance.
Key Responsibilities:
- Oversee and deliver product installations, servicing, and support activity.
- Coordinate with the Project Management team to ensure work is completed on time and within budget.
- Ensure compliance with all health, safety, and environmental standards.
- Provide a reliable point of contact for customers and handle any issues or complaints professionally.
- Use lean practices (such as 5S) to drive efficiency and improvements in support delivery.
What we're looking for:
Essential qualifications:
- ONC or NVQ Level 3 (Mechanical or Electrical Engineering)
- Full UK driving licence
- Strong mechanical and/or electrical fault-finding skills
- Comfortable using MS Excel and compiling technical reports
Desirable qualifications:
- HNC/HND or NVQ Level 4
- Project Management or NEBOSH/IOSH certification
Key traits:
- Flexible and hands-on with a proactive approach
- Confident working independently and leading tasks across multiple sites
- Strong focus on customer service and delivering high-quality support
- Rolling stock experience.
Additional Info:
Accommodation is provided when working away on-call is scheduled every other weekend and paid regardless of callout.
Product Support Coordinator (Engines / Rolling Stock) employer: Shorterm Group
Contact Detail:
Shorterm Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Coordinator (Engines / Rolling Stock)
✨Tip Number 1
Familiarise yourself with the specific engines and rolling stock used in the region you'll be covering. Understanding the technical aspects and common issues can help you stand out during interviews.
✨Tip Number 2
Network with professionals in the field of mechanical and electrical engineering, especially those with experience in rolling stock. Attend industry events or join relevant online forums to make connections that could lead to job referrals.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled customer complaints or issues in the past. This will show your potential employer that you're capable of maintaining high-quality support.
✨Tip Number 4
Research lean practices, particularly 5S, and think about how you can apply these principles in a product support role. Being able to discuss practical applications of these methods can set you apart from other candidates.
We think you need these skills to ace Product Support Coordinator (Engines / Rolling Stock)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Product Support Coordinator position. Tailor your application to highlight relevant experience in mechanical or electrical engineering.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved product support, installation, or service delivery. Mention specific examples where you successfully resolved customer issues or improved efficiency using lean practices.
Showcase Technical Skills: Make sure to detail your technical skills, especially in fault-finding and using MS Excel. If you have experience with rolling stock or similar industries, be sure to include that as well, as it will strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role. Discuss how your proactive approach and customer service focus align with the company's values and needs.
How to prepare for a job interview at Shorterm Group
✨Showcase Your Technical Skills
Make sure to highlight your mechanical and electrical fault-finding skills during the interview. Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past, as this role heavily relies on your ability to troubleshoot effectively.
✨Demonstrate Customer Service Focus
Since the role involves being a reliable point of contact for customers, it's crucial to convey your commitment to high-quality customer service. Share experiences where you handled customer complaints or issues professionally, showcasing your proactive approach to problem-solving.
✨Familiarise Yourself with Lean Practices
The company values efficiency and improvements in support delivery through lean practices. Brush up on concepts like 5S and be ready to discuss how you've applied similar methodologies in previous roles to enhance operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to coordinate service delivery and manage multiple tasks across various sites. Think of situations where you had to balance competing priorities and ensure timely completion of projects, and be ready to share those stories.
