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- Tasks: Join us as an IT Support Specialist, managing systems and providing tech support for our Brighton studio.
- Company: Sprung Studios specializes in UX/UI design for AAA games, partnering with top industry names.
- Benefits: Enjoy a healthy work/life balance, no overtime, and a collaborative culture focused on diversity.
- Why this job: Make a real impact in a dynamic environment while working on exciting projects in the gaming industry.
- Qualifications: Experience with EDR/MDR, MDM/RMM, Powershell/Bash, and cloud platforms is essential.
- Other info: This is a full-time, office-based role in Brighton, UK.
The predicted salary is between 30000 - 42000 £ per year.
Title: IT Support Specialist
Position: Full-Time, 12 month Fixed Term Contract, Office based – 5 days per week in the office (this is not a remote role)
Location: Brighton, UK
Sprung Studios is looking for an experienced IT Support Specialist to join our team, working on AAA games for console and mobile. We\’re interested in hearing from a skilled individual who enjoys a dynamic and varied workload, thrives on autonomy and values the opportunity to make a significant impact in our Brighton studio.
In this role you will, report to the IT Lead (based in Vancouver), oversee all department computer-based information systems\’ design, installation, implementation, operation, maintenance, and support.
If you have previous experience handling and maintaining active directories, internal networks, on-site and off-site backups, configuring software at the command line level, and expertise in network security, we want to hear from you.
Who we are:
We are specialists in UX/UI Design for video games and a globally recognised partner for the games industry. We have worked on some of the world\’s biggest games for clients such as EA, Microsoft, Bethesda, SEGA, and many more. We are a growing company of 80+ people across Brighton (UK) and Vancouver (Canada).
Our Values:
We make Sprung Studios a great home for people who love making games by setting a high bar for diversity and inclusion, and fostering a fair, collaborative, high-performing culture.
We believe:
- That people work better when they have a healthy work/life balance (no overtime or crunch)
- In mental health being a primary focus for our studio
- That teams win together only when they are both diverse and inclusive.
- In leveraging our strengths, knowing our weaknesses, and being honest about both is the best way to succeed, whether that’s in the office or in a game.
- That work can be a place where you make lifelong friends, partner with ambitious teammates, and embrace the joy of making games.
- That these beliefs will help us surface the best ideas, challenge the status quo, and ultimately make better games.
What you’ll do:
System Maintenance and Optimisation:
- Be responsible for all systems in the Brighton Studio
- Provide operational administration and configuration support for our server and network solutions
- Configure and deploy VPN and remote working solutions
Security and Compliance:
- Maintain and monitor security measures, software updates, patch management, and security privileges
- Work with IT lead to deploy security training plans to all staff
Collaboration and Support:
- Work closely with the team in Brighton to understand their needs and provide technical support.
- Provide assistance to the Vancouver team as directed
- Manage software licences
- Work with clients to configure and support IT solutions on a project-by-project basis
Automation and Scripting:
- As directed, develop and maintain scripts and automation tools to streamline system management tasks.
Disaster Recovery and Backup:
- Maintain and monitor backup and disaster recovery solutions
Documentation and Reporting:
- Maintain comprehensive documentation of systems and configurations
- Maintain the asset tracking system for Brighton and deploy hardware as needed
Experience and requirements:
- Experience with EDR/MDR solutions, MDM/RMM solutions, GPOs, Powershell/Bash and cloud platforms (Google Workspace, M365, Backups)
- Client facing experience
- Ability to set up group policies and configuration profiles through MDM, Active Directory, JamF and at the network level
- Ability to configure and maintain different VPN, LAN, WAN and VLAN solutions
- Ability to configure internal network and security to adhere to client requirements
This is an office based position.
No agencies please!
Website: www.sprungstudios.com
IT Support Specialist employer: Sprung Studios - UX-UI Design
Contact Detail:
Sprung Studios - UX-UI Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as EDR/MDR solutions and Powershell/Bash. Having hands-on experience or projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Sprung Studios on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges they face, which you can address during your interview.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, especially those that involved collaboration with teams. Highlight how you’ve successfully provided technical support and solutions in a dynamic environment, as this aligns with the role's requirements.
✨Tip Number 4
Showcase your understanding of security measures and compliance protocols. Be ready to discuss how you've implemented security training or maintained security systems in past roles, as this is a key responsibility in the position.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with active directories, network security, and system maintenance. Use keywords from the job description to align your skills with what Sprung Studios is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gaming and your technical expertise. Mention specific experiences that demonstrate your ability to thrive in a dynamic environment and how you can contribute to the team in Brighton.
Showcase Technical Skills: In your application, emphasize your proficiency with EDR/MDR solutions, MDM/RMM solutions, and scripting languages like Powershell or Bash. Provide examples of how you've used these skills in previous roles.
Highlight Collaboration Experience: Since the role involves working closely with teams in Brighton and Vancouver, include examples of past collaborative projects. This will show your ability to communicate effectively and support team needs.
How to prepare for a job interview at Sprung Studios - UX-UI Design
✨Show Your Technical Skills
Be prepared to discuss your experience with EDR/MDR solutions, MDM/RMM solutions, and your proficiency in Powershell/Bash. Highlight specific examples where you've successfully implemented these technologies in previous roles.
✨Understand the Company Culture
Familiarize yourself with Sprung Studios' values around diversity, inclusion, and work/life balance. Be ready to share how you align with these values and how you can contribute to a collaborative environment.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss past challenges you've faced in IT support and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
