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- Tasks: Provide top-notch customer service and handle inquiries efficiently.
- Company: Join a dynamic team in Theale focused on client satisfaction.
- Benefits: Enjoy private healthcare, 25 days holiday, and flexible working options.
- Why this job: Be part of a supportive culture with opportunities for growth and impact.
- Qualifications: Strong communication, IT skills, and a positive attitude are essential.
- Other info: Potential for home-based work after training; weekends are remote.
The predicted salary is between 28800 - 43200 £ per year.
Location: Theale
12 Month FTC
Salary: Negotiable
Shift pattern options:
- Working: Tuesday to Saturday 12 noon to 8pm
- Working: Sunday to Thursday 12 noon to 8pm
Our client based in Theale is recruiting for a Customer Care Coordinator on a 12-Month Fixed Term Contract.
As the Customer Service Advisor, you will be responsible for:
- Providing outstanding customer service to improve customer satisfaction and nurture client relationships
- Handling inbound telephone calls promptly and efficiently
- Proactively resolving customer enquiries
- Producing quotations and estimates
- Processing purchase orders
- Coordinating email traffic within shared inboxes
The successful Customer Service Advisor will have the following related skills / experience:
- Excellent communication skills
- Excellent written skills
- Good IT skills to include Excel, Word and Outlook
- Strong attention to detail skills
- Self-motivated with a flexible can-do attitude
- Good inter-personal skills, must be able to work as part of a team as well as individually
Benefits:
- Private healthcare
- 25 days holiday + bank holidays
- Employees assistance programme
- Salary sacrifice pension
- Electric car scheme
- Cycle to work scheme
This role could become home-based after training and is home-based at weekends.
Please send your CV or contact either Kate or Lindsay on 01635 43100 to discuss this opportunity.
Customer Service Coordinator employer: Dovetail Group
Contact Detail:
Dovetail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company and its customer service philosophy. Understanding their approach to customer satisfaction will help you align your responses during any interviews.
✨Tip Number 2
Practice common customer service scenarios that may come up in the role. Being able to demonstrate your problem-solving skills and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Showcase your IT skills, especially with Excel, Word, and Outlook. Be prepared to discuss how you've used these tools in previous roles to improve efficiency or enhance customer interactions.
✨Tip Number 4
Highlight your teamwork and communication abilities. Since the role involves coordinating email traffic and working within a team, be ready to share examples of how you've successfully collaborated with others in past positions.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Coordinator role. Emphasise your communication skills, IT proficiency, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've improved customer satisfaction in past roles and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your excellent written and verbal communication skills, attention to detail, and ability to work both independently and as part of a team. These are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dovetail Group
✨Showcase Your Communication Skills
As a Customer Service Coordinator, excellent communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Use examples from your past experiences where you successfully resolved customer issues or improved client relationships.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, especially in Excel, Word, and Outlook, make sure to mention any relevant experience you have with these tools. You could even prepare to discuss how you've used them to enhance your efficiency in previous roles.
✨Emphasise Attention to Detail
Attention to detail is crucial for this position. Prepare specific examples that showcase your meticulousness, such as how you ensured accuracy in processing orders or managing customer inquiries. This will help illustrate your capability to handle tasks effectively.
✨Demonstrate Teamwork and Flexibility
The job requires both teamwork and the ability to work independently. Be ready to share instances where you collaborated successfully with colleagues, as well as times when you took initiative on your own. A flexible can-do attitude will also resonate well with the interviewers.
