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For Companies At a Glance
- Tasks: Assist students and visitors with cheerful customer service and various administrative duties.
- Company: Join Kaplan Living, a top provider of student accommodation in the UK.
- Benefits: Enjoy flexible working hours, 28 days annual leave, and discounts on Kaplan courses.
- Why this job: Perfect for those wanting to grow their skills in a supportive and dynamic environment.
- Qualifications: Experience in customer service or hospitality is essential; strong communication skills are a must.
- Other info: This is a part-time, permanent role with opportunities for career progression.
The predicted salary is between 11000 - 15000 £ per year.
Location: Brighton
Working Pattern: Part Time, 21 hours per week (including weekends)
Contract Type: Permanent
Number of roles: 1
Salary: £13,759 per annum
We are looking for a Customer Service Advisor to join our team. As a Customer Service Advisor, you will be primarily responsible for building management, financial, marketing promotion, service provision, compliance, and any other duties as required by the management team.
This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.
What You’ll Bring To The Role
- Provide cheerful reception service to all students and visitors
- Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Embrace the 'more than just a room' philosophy of Kaplan Living
- Have a passion for customer care and a sensitivity to students' needs
- Have experience in a customer facing environment
- Have experience of working in an effective health and safety culture in line with legislation
- Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Ability to offer flexibility in working hours
- Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role
Essential Skills/Experience
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to engage in teamwork
- To be able to work on own initiative
- Ability to prioritise workload and meet deadlines
What We Do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of purpose-built student accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for university and direct let accommodation.
What We Offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, adoption, shared parental and paternity/partner pay which is well above statutory levels
- Medicash Health Cash Plan
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How To Apply
Please apply with CV and cover letter no later than 11pm on Thursday 10th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Customer Service Advisor - Part Time employer: Kaplan
Contact Detail:
Kaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Familiarise yourself with Kaplan Living's philosophy of 'more than just a room'. Understanding this concept will help you align your responses during the interview, showcasing your passion for customer care and how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your previous customer service roles that demonstrate your ability to engage effectively with customers. Highlight situations where you went above and beyond to meet their needs, as this will resonate well with the hiring team.
✨Tip Number 3
Brush up on your IT skills, particularly in MS Word and Excel. Being comfortable with these tools will not only help you in the role but also show your adaptability and willingness to learn new systems during the interview.
✨Tip Number 4
Demonstrate your teamwork abilities by preparing to discuss how you've successfully collaborated with others in past roles. This is crucial for a Customer Service Advisor position, as you'll be working closely with colleagues to provide excellent service.
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or student service provision. Emphasise any roles where you engaged with customers and demonstrated excellent communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and how your skills align with the role. Mention specific experiences that showcase your ability to work in a team and handle customer needs effectively.
Highlight IT Skills: Since good IT skills are essential for this role, ensure you mention your proficiency in MS Word, Excel, and any other relevant software. If you have experience with internal management systems, be sure to include that as well.
Show Flexibility: The job requires flexibility in working hours, so mention your availability and willingness to work weekends or varied shifts. This shows your commitment and adaptability to the role.
How to prepare for a job interview at Kaplan
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Highlight Relevant Experience
Discuss your experience in customer-facing roles, especially in hospitality or student services. Be prepared to explain how these experiences have equipped you with the skills needed for the Customer Service Advisor position.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully engaged with customers or resolved conflicts.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working hours and the ability to work well in a team. Be ready to discuss how you've adapted to changing schedules in the past and how you collaborate effectively with colleagues to achieve common goals.
