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For Companies At a Glance
- Tasks: Support customers by processing documents and managing IT systems in a dynamic team environment.
- Company: Join Norwich City Council, dedicated to making a positive impact in the community.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working arrangements.
- Why this job: Be part of a passionate team that values service and community engagement.
- Qualifications: Minimum GCSE English Grade C/4 or equivalent; strong communication and organisational skills required.
- Other info: Opportunities for career growth and commitment to equality in the workplace.
The predicted salary is between 24000 - 36000 £ per year.
To work within our Licensing Team to provide accurate and responsive support services to our customers, delivering effective customer administration including processing administration work, scanning, indexing, and post services.
Job Description
- Scan physical documentation received.
- Index scanned and digital documentation that forms part of a digital workflow.
- Maintain an accurate and up to date knowledge of the organisation, service areas and team functions.
- Understand internal processes and document types for each service to ensure accurate and efficient delivery of communication.
IT And Systems
- Operate a large range of different IT systems, including Microsoft Office software, and equipment to provide the organisation with information and communication.
- Participate in user acceptance testing.
- Proactively escalate any identified system/equipment issues.
Responsibilities
- Answer and respond to internal customer enquiries and requests for services in a professional and proactive manner.
- Work as part of a team, providing support to colleagues in order to contribute to enhanced team performance.
- Develop productive working relationships with colleagues and stakeholders.
- Identify and communicate issues in order to provide continuity of service and consistency of output.
Skills Required
- Work in an environment delivering excellent services at all times.
- Demonstrate effective communication skills to assess and meet the needs of customers, colleagues and managers.
- Participate in and contribute to the team and ensure effective team behaviour.
- Be positive, engaging and keen to develop.
- Work in a pressurised, fast moving environment.
- Be highly motivated, organised and methodical with excellent attention to detail.
- Use a variety of computer software packages to deliver customer service.
Educational Requirements
- English minimum GCSE equivalent Grade C/4 or above, or equivalent qualification.
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live. The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve.
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Benefits
- All employees are eligible to join the Local Government Pension Scheme (LGPS).
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees.
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas.
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support.
Customer Suport Assitant employer: Norwich City Council
Contact Detail:
Norwich City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Suport Assitant
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, especially Microsoft Office. Being comfortable with these tools will not only help you in the role but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Demonstrate your understanding of customer service principles during any interactions. Whether it's through networking or informal chats, showing that you can effectively communicate and respond to customer needs will set you apart from other candidates.
✨Tip Number 3
Engage with current employees or alumni who have worked in similar roles at Norwich City Council. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Highlight your ability to work under pressure and manage multiple tasks. Prepare examples from your past experiences where you've successfully navigated a fast-paced environment, as this is crucial for the Customer Support Assistant position.
We think you need these skills to ace Customer Suport Assitant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: When writing your CV and cover letter, focus on any previous customer service roles or administrative tasks you've undertaken. Use specific examples to demonstrate your ability to handle customer inquiries and work in a team.
Showcase Your Skills: Emphasise your communication skills, attention to detail, and proficiency with IT systems, particularly Microsoft Office. Mention any experience with scanning and indexing documents, as this is crucial for the role.
Personalise Your Application: Make sure to address your application to Norwich City Council specifically. Mention why you want to work for them and how you can contribute to their mission of providing excellent services to the community.
How to prepare for a job interview at Norwich City Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Support Assistant, especially around scanning, indexing, and IT systems. Familiarise yourself with Norwich City Council's services and how they operate to show your genuine interest.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully handled customer inquiries or worked within a team. Be ready to showcase your ability to engage positively with both customers and colleagues.
✨Showcase Your Attention to Detail
Given the nature of the job, attention to detail is crucial. Bring examples of past work where your meticulousness made a difference, whether in administration tasks or data management.
✨Prepare for Teamwork Questions
Expect questions about teamwork and collaboration. Think of instances where you've supported colleagues or contributed to team success, as this will highlight your ability to work well in a fast-paced environment.
