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For Companies At a Glance
- Tasks: Be the go-to person for clients during their insurance claims after disasters.
- Company: Join Harvey McQueen, a leader in loss assessing for fire and flood insurance.
- Benefits: Enjoy a starting salary of £27k, uncapped commission, company car, and full training.
- Why this job: Make a real impact by helping clients recover from tough situations while building your career.
- Qualifications: Ideal candidates should live within 20 miles of Bolton and be eager to learn.
- Other info: Full training provided; no prior experience necessary!
The predicted salary is between 16200 - 19800 £ per year.
Job Description
Harvey McQueen are excited to present a fantastic job opportunity for a Loss Assessor / Claims Technician. Our client specialise in loss assessing services within the fire and flood insurance sector. Due to reputation and demand for our clients’ services, they are looking to expand their team. Full Training will be provided.
The office is based in Bolton. The ideal candidate will live within 20 miles of the Bolton head office.
Salary and Benefits
- Starting Salary £27k
- Uncapped commission
- Company Car
- Fuel Card
- Mobile phone, laptop
- Full training
Loss Assessor/Claims Technician
- Be the client’s main point of contact throughout their insurance claim following a severe fire, flood or impact damage at their property.
- Where necessary, arrange emergency works, temporary accommodation and interim contents payments to the client.
- Meet loss adjusters, building surveyors, building contractors, restoration companies, forensic investigators and other professionals as necessary in order to progress the claim on behalf of the client.
- In some claims, where a building surveyor is not appointed, prepare the building specification to be agreed/negotiated with the loss adjuster.
- In all cases, prepare and validate the contents claim for the client – this means proving what the contents item cost the client to buy.
- Update the client on a regular basis via telephone, email or face to face meeting as necessary.
- Negotiate a settlement of the building claim and contents claim with the loss adjuster to the satisfaction of the client. It is imperative to get the best settlement for the client!!
- Distribute all monies paid from the claim from client account to relevant parties in line with FCA requirements.
Necessary attributes for a successful candidate:
- Full driving licence. We carry out work from the north east down to the midlands and into Cambridge and Gloucester so there is a good amount of travelling involved.
- Flexibility – this is not a 9-5 role. The office is based in Bolton where you will be based but as mentioned above your day will consist of appointments and typically you will spend 3-4 out of 5 days on the road travelling. In some cases you may need to leave the house at 6am to make a 9 am appointment and 12/13 hour days are not unusual. If you have no appointments you will be expected at the office between the hours of 9am and 5pm.
- Strong negotiation skills – we are expected to get the best possible deal for the client and this means negotiation with the insurance companies loss adjuster which is not always an easy task
- Willingness to learn – you must learn how to draw up a building specification for remedial works following the damage. There are also a lot of technicalities on insurance policies that insurers will use to try to get out of paying a claim. We have to have knowledge to know how to argue these points and get the best for our client
- Excellent organisation skills and ability to work under pressure – you will be handling up to 30 claims at any one time, ranging from £15,000 to £250,000. You must be well organised and be calm under pressure.
- A desire to progress – although loss assessing is a niche market, this is a long term career prospect which if successful with, you will be rewarded by excellent pay and benefits.
Claims Technician / Loss Assessor employer: Harvey McQueen Limited
Contact Detail:
Harvey McQueen Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician / Loss Assessor
✨Tip Number 1
Familiarize yourself with the fire and flood insurance sector. Understanding the common challenges and processes involved in claims will help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 2
Network with professionals in the industry, such as loss adjusters and building surveyors. Building these connections can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Demonstrate your customer service skills. As the main point of contact for clients, showcasing your ability to communicate effectively and empathetically will be crucial in landing this role.
✨Tip Number 4
Be prepared to discuss scenarios where you've had to manage multiple stakeholders. Highlighting your experience in coordinating with various professionals will show that you're ready for the collaborative nature of this job.
We think you need these skills to ace Claims Technician / Loss Assessor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Technician / Loss Assessor position. Understand the key responsibilities and skills required, such as client communication and collaboration with various professionals.
Tailor Your CV: Customize your CV to highlight relevant experience in loss assessing or claims handling. Emphasize any previous roles where you acted as a point of contact for clients or worked in insurance-related fields.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities outlined in the job description, such as managing claims or working with contractors.
Highlight Your Location: Since the ideal candidate should live within 20 miles of Bolton, make sure to mention your location clearly in your application. This shows that you meet one of the key requirements for the position.
How to prepare for a job interview at Harvey McQueen Limited
✨Understand the Role
Make sure you have a clear understanding of what a Loss Assessor / Claims Technician does. Familiarize yourself with the processes involved in handling insurance claims, especially in fire and flood situations. This will help you answer questions confidently.
✨Showcase Your Communication Skills
As the main point of contact for clients, strong communication skills are essential. Be prepared to discuss how you would handle difficult conversations or explain complex information to clients in a simple way.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved issues or managed crises. Highlight your ability to think on your feet and provide solutions, especially in high-pressure situations.
✨Research the Company
Learn about Harvey McQueen and their reputation in the loss assessing industry. Understanding their values and services will allow you to tailor your responses and show that you are genuinely interested in being part of their team.
