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- Tasks: Help resolve delivery issues and manage package returns in a dynamic warehouse environment.
- Company: Join Purolator, a leading logistics company committed to customer satisfaction and community impact.
- Benefits: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Be part of a team that values diversity and makes a difference in local communities.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a willingness to learn!
- Other info: Flexible hours available, perfect for students balancing work and studies.
Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities- Contact customers or colleagues to obtain and enter package information or resolve delivery issues
- Scan, sort, and reorganize undelivered freight and process freight damages
- Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
- Inspect damaged packages
- Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
- Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Education Experience: 3 months experience in customer service
Skills- Operations Management
- Operations Planning
- Operations Procedures
- Shipping and Receiving Operations
Location: 173 - Truro
Working Conditions: Warehouse Environment
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory.
If you require an accommodation during the recruitment process, we will work with you to meet your needs.
At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution to assist in evaluating candidate qualifications for the position for which they are applying.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.
To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
Retail Sales Rep employer: Purolator
Contact Detail:
Purolator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Rep
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like Salesforce. Having a good grasp of how to use these tools can set you apart during the interview process.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a retail or shipping environment. Be ready to share specific examples of how you've resolved customer issues or improved processes.
✨Tip Number 3
Research Purolator's values and mission statement. Understanding their commitment to diversity and inclusion can help you align your answers during interviews and show that you're a good cultural fit.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Retail Sales Rep
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and required skills for the Retail Sales Rep position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly any roles related to shipping and receiving operations. Use bullet points for clarity and focus on achievements that demonstrate your ability to resolve issues effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your problem-solving skills and ability to work in a team environment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Purolator
✨Know the Company
Before your interview, take some time to research Purolator. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Since the role involves resolving delivery issues and interacting with customers, be prepared to share examples from your past experiences where you successfully handled customer inquiries or resolved conflicts. Highlight your communication skills and ability to work under pressure.
✨Familiarise Yourself with Relevant Tools
The job mentions using computer applications like Salesforce. If you have experience with similar tools, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team you'll be working with, the challenges faced in the role, or opportunities for growth within the company. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
