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- Tasks: Assist in delivering exceptional experiences for conference and event clients at a fun-filled resort.
- Company: Join Merlin Entertainments, a leading global provider of unforgettable experiences.
- Benefits: Enjoy competitive pay, annual passes, discounts, and ongoing training opportunities.
- Why this job: Be the go-to person for events, enhancing client satisfaction while working in a vibrant environment.
- Qualifications: Positive attitude, excellent communication skills, and some customer service experience preferred.
- Other info: This is a full-time entry-level role with physical duties involved.
The predicted salary is between 20330 - 28740 £ per year.
Here at Chessington World of Adventures we are recruiting for an Assistant to join our Conference & Events team! This role is crucial in delivering exceptional experiences for all our Conference & Events clients. It involves ensuring that all meeting and event spaces are meticulously prepared, aligned with client specifications, and presented to the highest standard.
As the primary on-site contact during events, you will provide proactive support and respond promptly to client needs. Your close coordination with internal teams will ensure seamless event execution, directly enhancing client satisfaction and upholding the hotel's reputation for outstanding service. This role entails physical duties and will involve the manual handling, lifting, and relocation of furniture.
Qualifications & Experience- Demonstrates a positive attitude with excellent communication skills
- Proactive in making quick decisions and resolving challenges effectively
- Highly organized with a methodical approach to tasks
- Builds strong relationships by engaging effectively with both customers and team members
- Flexible and adaptable to change as needed
- Previous experience in a front-of-house or customer service role is desirable
- A competitive annual salary of £25,396.80
- 28 days holiday (including bank holidays)
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more...
Conference & Events Assistant employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Assistant
✨Tip Number 1
Familiarise yourself with the specific events and conferences hosted at Chessington World of Adventures. Understanding the venue's unique offerings will help you speak confidently about how you can contribute to creating exceptional experiences for clients.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client requests or resolved issues in previous roles. This will demonstrate your proactive approach and ability to maintain high standards during events.
✨Tip Number 3
Network with current or former employees of Merlin Entertainments, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Given the physical nature of the role, being able to articulate your methodical approach to event preparation will set you apart from other candidates.
We think you need these skills to ace Conference & Events Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Conference & Events Assistant role. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or front-of-house roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully managed events or provided excellent customer service in the past. Make sure to convey your proactive attitude and ability to work under pressure.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Merlin Entertainments values a positive attitude, so let your passion for events and customer service shine through during the interview.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed tasks or events in the past. Highlight your methodical approach and ability to stay organised, as these are crucial for the Conference & Events Assistant role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Be ready to discuss how you would handle specific challenges during an event, showcasing your proactive decision-making abilities.
✨Engage with the Interviewers
Build rapport with your interviewers by asking insightful questions about the team and the events they manage. This shows your interest in the role and helps you understand their expectations better.
