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- Tasks: Help customers with urgent package deliveries and manage shipment inquiries.
- Company: Join FedEx, a global leader in express transportation, serving over 220 countries.
- Benefits: Enjoy competitive pay, training, tuition assistance, and employee discounts.
- Why this job: Be part of a diverse team that values your ideas and supports your growth.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
- Other info: FedEx prioritises a people-first philosophy and offers great career advancement opportunities.
We have an exciting opportunity for you to join our team of Operation Support Agents.
Salary: £13.42 per hour. 40 per week. £27,913.60
Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.
What you will be doing:
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
What do we offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the world's most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company: FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy: The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture: Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
Ops Support Agent employer: FedEx
Contact Detail:
FedEx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ops Support Agent
✨Tip Number 1
Familiarise yourself with FedEx's core values and the People-Service-Profit philosophy. Understanding their culture will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on effective interaction with customers and team members. Consider role-playing scenarios where you handle customer inquiries or resolve issues to build your confidence.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by preparing examples from your past experiences. Highlight situations where you successfully managed time-sensitive tasks or dealt with unexpected challenges.
✨Tip Number 4
Network with current or former FedEx employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Ops Support Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Ops Support Agent position at FedEx. Understand the key responsibilities and required skills, such as good communication and the ability to work in a fast-paced environment.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your communication skills, time management abilities, and any previous experience in customer service or operations support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of FedEx's culture and values that resonate with you, and explain how your background makes you a great fit for the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Ops Support Agent role.
How to prepare for a job interview at FedEx
✨Show Your Communication Skills
As an Ops Support Agent, you'll be interacting with customers regularly. Make sure to demonstrate your strong communication skills during the interview. Practice clear and concise responses, and don't hesitate to ask questions to show your engagement.
✨Familiarise Yourself with FedEx Values
Understanding FedEx's People-Service-Profit philosophy can give you an edge. Research their culture and values, and be prepared to discuss how your personal values align with theirs. This shows that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of examples from your past experiences where you've successfully managed time-sensitive tasks or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, especially when entering data or managing shipments. Providing specific examples will help illustrate your capability in this area.
