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- Tasks: Join our Supply Chain team to ensure top-notch customer service and manage client communications.
- Company: We are a dynamic company focused on innovation and collaboration in the logistics sector.
- Benefits: Enjoy a collaborative work environment, professional growth opportunities, and a competitive salary.
- Why this job: Be the vital link between clients and internal teams, making a real impact on customer satisfaction.
- Qualifications: Bachelor's degree in Administration or related fields, with at least 3 years of customer service experience.
- Other info: Knowledge of ERP systems and advanced Excel skills are essential; English or Spanish proficiency is a plus.
The predicted salary is between 25000 - 42000 £ per year.
Buscamos por um profissional com vivência na área de Atendimento ao Cliente, para atuar em nosso time de Supply Chain. Este profissional será responsável por garantir a excelência no atendimento aos clientes, sendo o elo estratégico entre clientes, áreas internas e parceiros externos, assegurando que pedidos, entregas, reclamações e demandas comerciais sejam atendidas com agilidade, qualidade e foco na satisfação do cliente.
Atividades/Responsabilidades e atribuições:
- Garantir que todos os pedidos sejam recebidos e processados em sistema;
- Acompanhar os processos internos, e realizar a comunicação com o cliente;
- Receber e gerenciar as reclamações, sugestões ou comentários dos clientes para melhoria do nível de serviços prestados;
- Monitorar os pedidos/demandas e realizar o envio diário das previsões de vendas;
- Agendar proativamente reuniões internas com áreas envolvidas nas entregas de clientes, elaborando plano de ação para mitigar restrições e atender à demanda;
- Acompanhar o faturamento dos pedidos e emitir a solicitação de coletas dos clientes;
- Acompanhar as entregas dos pedidos e avaliar o desempenho das transportadoras;
- Participar de reuniões com clientes finais, periodicamente, para informar status das entregas e riscos para atendimento do plano;
- Emitir os relatórios e indicadores de performance da área de Customer Service.
Requisitos:
- Formação Superior, em Administração ou áreas correlatas, preferencialmente, com ênfase em Logística ou Comércio Exterior;
- Vivência de, pelo menos, 03 anos atuando com atendimento ao cliente;
- Usuário do Pacote Office, com excel avançado;
- Conhecimento de sistema ERP / MRP.
Diferenciais:
- Conhecimento de processos de Importação e Exportação;
- Experiência no mercado Automotivo;
- Inglês e/ou espanhol intermediário/avançado.
O que oferecemos:
- Um ambiente de trabalho colaborativo e dinâmico, focado em inovação;
- Oportunidades de crescimento e desenvolvimento profissional com processos estruturados;
- Salário alinhado aos padrões de mercado;
- Uma cultura colaborativa que valoriza o respeito e o bem-estar dos colaboradores.
Analista de Customer Service employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analista de Customer Service
✨Tip Number 1
Familiarise yourself with the logistics and supply chain processes. Understanding how orders are processed and delivered will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and feedback. Be prepared to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Network with professionals in the logistics and customer service fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 4
Demonstrate your proficiency in Excel and ERP systems. Consider creating a portfolio of relevant projects or analyses that showcase your skills, as this can set you apart from other candidates.
We think you need these skills to ace Analista de Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Customer Service Analyst position. Highlight your experience in customer service and how it aligns with the job requirements.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, logistics, and any specific software skills mentioned in the job description, such as ERP/MRP systems and advanced Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints and improve service levels. Use specific examples from your past experiences to demonstrate your skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Confidential
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Discuss specific situations where you successfully resolved customer issues or improved service quality, as this will demonstrate your capability to excel in the role.
✨Familiarise Yourself with Supply Chain Processes
Since the position involves working closely with supply chain operations, it’s beneficial to understand basic supply chain concepts. Be prepared to discuss how you can contribute to ensuring smooth order processing and delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples of how you've handled complaints or difficult situations in the past, focusing on your approach and the outcomes.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise communication. You might also want to mention any experience you have in coordinating with different teams or stakeholders.
